Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Balfour

Oceanside,CA

Summary

Seasoned Field Service Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and program manager with 36-year history in field. Clear communicator, decision maker and problem solver. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Technical Services Manager

Xerox Corporation
03.2001 - Current
  • Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
  • Monitored work procedures, work schedules and expedited workflow.
  • Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
  • Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Presented project information and status updates to customers and fielded concerns.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Technical Service Manager

MRC (Global Imaging Systems)
08.1987 - 03.2001
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Prepared, checked, and coordinated documentation to support component design and application.
  • Presented project information and status updates to customers and fielded concerns.
  • Recruited, placed and oversaw project staff for optimal project results.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Computer Applications And Networks - Computer And Information Sciences

Coleman University
San Diego, CA
06.1995

Skills

  • Business Continuity
  • Manage Programs
  • Strategic Goals
  • Employee Performance Reviews
  • Effective Customer Communication
  • Customer Satisfaction
  • Inventory Control Processes
  • Performance Report Creation
  • Tech Support
  • New Product Evaluations
  • Motivational Leadership
  • Customer Needs Assessments

Timeline

Technical Services Manager

Xerox Corporation
03.2001 - Current

Technical Service Manager

MRC (Global Imaging Systems)
08.1987 - 03.2001

Computer Applications And Networks - Computer And Information Sciences

Coleman University

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Timothy Balfour