Timothy Barbera
Melrose,MA
Summary
Results-oriented Renewal Supervisor with a proven track record of enhancing operational efficiency and customer satisfaction. Expertise in Excel and process improvement drives strategic decision-making and team success.
Overview
26
26
years of professional experience
Work History
Renewal Supervisor
Health Plans Incorporated
Westborough, MA
03.2014 - Current
- Manage 600+ clients a year. 140,000 Members and a total premium of $120 Million.
- Solve and complete formula based problems in Excel.
- Maintain a retention of over 93% of clients for the past 7 years.
- Implement process improvements that streamlined workflows and increased operational efficiency.
- Analyze operational data to identify trends and inform strategic decision-making processes.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitate seamless communication between departments, ensuring that all teams were aligned with company goals.
- Lead successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increase customer retention rates by implementing customer feedback into actionable improvements.
- Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Underwriter
Harvard Pilgrim Health Care
Wellesley, MA
10.2005 - 03.2014
- Evaluated insurance applications and assessed risk factors to determine coverage eligibility.
- Conducted thorough analysis of underwriting guidelines and maintained adherence to compliance standards.
- Collaborated with sales teams to develop customized insurance solutions for diverse client needs.
- Streamlined underwriting processes, enhancing turnaround time for policy approvals and renewals.
- Gained familiarity with both manual and experience rating ranging from 2 - 250 lives in regional customer market.
- Participated in all phases of the pricing process for both prospects and renewals in healthcare.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Collaborated with actuaries to refine risk models, leading to more accurate pricing.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Insurance Underwriter
Health Reinsurance Management Partnership
Danvers, MA
08.2000 - 10.2005
- Analyzed, calculated and priced Life, AD&D, Long Term and Short Term disability to assure growth and profitably ( 10 - 300 lives ).
- Developed processes and worked closely with other carriers to achieve goals.
- Maintained positive relationships with other disability carriers while negotiating pricing and evaluating risk.
- Developed solutions outside of manuals, policies or procedures.
- Organized, manage and prioritize multiple projects simultaneously.
Education
Bachelor of Science - Economics And Finance
University of Hartford
West Hartford, CTSkills
- Manage the renewal block of over 600 groups
- Proficient in Excel and Formula based problems
- Relationship building
- Problem-solving
Timeline
Renewal Supervisor
Health Plans Incorporated
03.2014 - Current
Underwriter
Harvard Pilgrim Health Care
10.2005 - 03.2014
Insurance Underwriter
Health Reinsurance Management Partnership
08.2000 - 10.2005
Bachelor of Science - Economics And Finance
University of Hartford