Timothy Basnight
Highland Park,NJ
Summary
Agile and adaptable staff leader consistently demonstrating a stellar work history. Motivational approach and upbeat nature. Expertise in training employees and utilizing organized approaches for daily planning, scheduling, and customer service. Forward-thinking mindset and industrious work ethic prioritizing diplomatic communication for maximum engagement and satisfaction for all parties involved.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa Incorporation
11.2023 - 06.2024
- Team Supervisor was mostly overnight and overseer the shifts detail cleaning
- Ensure old bakery goods get scanned for donation and fresh ones available for customers
- Retail cooler items stocked and faced
- Refilling and changing expired products in the express case.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Lead CSA
Wawa
04.2023 - 11.2023
- My position as lead involved working deli, beverages, coffee, counting registers, and the safe
- Help increase TTRO (time to receive order) which consist of customers receiving order in a timely fashion
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
Assistant Manager
QDOBA MEXICAN EATS
01.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Leader/Supervisor
Qdoba Mexican Eats
05.2014 - 01.2021
- Explained catering prices and bar types to inquiring customers to increase sales.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Member/line Server
Qdoba mexican Eats
11.2012 - 05.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
DIPLOMA -
EDISON HIGHSCHOOL
Edison New Jersey06.2011
Skills
- Customer service
- Communication
- Interpersonal skills
- Dedicated
- Fast learner
- Leadership
- Assistant Manager Experience
- Management
- Team Management
- Kitchen Experience
- POS
- Supervising Experience
- Cash Handling
- Restaurant Management
- Inventory Control
- Food Safety
- Food Preparation
- Order fulfillment
- Analysis skills
- Catering
- Profit & Loss
- Forecasting
- Kitchen Management Experience
- Restaurant Experience
- Retail sales
- Communication skills
- Sales
- Cash register
- Hospitality
- Performance Improvement
Certification
Food Handler Certification
Timeline
Team Supervisor
Wawa Incorporation
11.2023 - 06.2024
Lead CSA
Wawa
04.2023 - 11.2023
Assistant Manager
QDOBA MEXICAN EATS
01.2021 - 01.2022
Team Leader/Supervisor
Qdoba Mexican Eats
05.2014 - 01.2021
Team Member/line Server
Qdoba mexican Eats
11.2012 - 05.2014
DIPLOMA -
EDISON HIGHSCHOOL
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