Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Batchelor

general manager
Rock Springs,WY

Summary

Accomplished General Manager at H&N Gold Field Services, adept in operations management and customer service, significantly improved efficiency and customer satisfaction. Skilled in heavy equipment repair and team leadership, excelled in developing strategies, mentoring staff, and fostering client relationships. Achieved notable success in enhancing operational workflows and employee performance.

Overview

21
21
years of professional experience

Work History

General Manager

H&N Gold Field Services
Rock Springs, WY
08.2003 - Current

Look over day-to-day activities in the shop and field, including operation, maintenance and repair of equipment, such as light, medium, and heavy equipment.

  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures
  • Recruited, interviewed and hired qualified people for open positions..
  • Formed and sustained strategic relationships with clients.
  • Trained employees on duties, policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Supervised employees through planning, assignments, and direction.

Education

GED -

Rock Springs High School
Rock Springs, WY
01-1991

Skills

  • Servicing vehicles
  • Preventative maintenance
  • Troubleshooting
  • Welding and fabrication
  • Problem diagnosis
  • System upgrades
  • Fleet maintenance
  • Heavy equipment repair
  • Equipment inspection and testing
  • Engine repair
  • Attention to detail
  • Equipment operation
  • Hand and power tools
  • hydroblasting
  • hydrovacing
  • hydro pressure testing up to 20000 PSI
  • hydralic maintenance and repair
  • Maintenance and repair
  • Decision-making
  • Goal setting
  • Operations management
  • Schedule preparation
  • Sales techniques
  • Coaching and mentoring
  • Complex Problem-solving
  • Customer service
  • Recruiting and interviewing
  • Team leadership
  • Project planning
  • Time management
  • Documentation and reporting
  • Work prioritization
  • Safety procedures
  • Emergency response
  • Expectation setting
  • Performance evaluations

Certification

PEC/Safeland

first Aid /CPR

lock out Tag out

H2S

MSHA

blow out prevention

ladder and safety Tie off

Timeline

General Manager

H&N Gold Field Services
08.2003 - Current

GED -

Rock Springs High School
Timothy Batchelorgeneral manager