Timothy Baxter
Customer Service
Bremen,GA
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
BIOMED Courier
American Red Cross
10.2022 - 5 2024
- As a BIOMED courier, I transported blood and blood products from various collection sites to the processing center or hospital.
- I followed all safety and compliance protocols and maintained communication with the dispatch team and the recipients.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Stocking Associate
Walmart
06.2021 - 05.2024
- As a stocking associate, my duties include receiving goods and placing them in the appropriate spots around the store.
- I do this by offloading trucks using pallet jacks, sorting items, keeping the sales floor organized and stocked, arranging displays, and using scanners for inventory management.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Machine Operator
Dietech Industries
01.2019 - 01.2021
- In my role as a machine operator, I handle the operation of Pedestal Welders, Hydraulic Stake Presses and Robotic Arm welders to manufacture steel and aluminum components for a range of automotive firms.
- My duties include the setup and operation of these machines and ensuring the quality of the output meets the company's quality guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
Assembly Technician
nGroup Performance Partners (Honda Lock)
01.2018 - 01.2019
- My role as an Assembly Technician involves daily assembly of parts for Honda vehicles, using both automated machinery and hand tools to ensure quality compliance
- Worked directly with QA personnel to identify and correct defects.
- Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
- Increased team productivity, training new hires on assembly procedures and techniques.
Home Based Agent
Kelly Services
01.2017 - 01.2018
- As a Home-Based Agent, I offered daily assistance with the range of Apple products and services.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Coordinated with cross-functional teams to ensure seamless service delivery.
At Home Advisor
Apple Inc
01.2013 - 01.2017
- In my role as an At Home Advisor, I offer consistent support for the range of Apple products and services that our clients rely on daily.
- By providing outstanding phone assistance for the Mac Operating System across different hardware setups, including networking, applications, and connectivity issues, I leverage every resource at my disposal to ensure our customers have a superb support encounter-one that instills confidence and encourages repeated use.
- Demonstrated adaptability and resilience in handling high-pressure situations and adapting to changing priorities while maintaining a consistently high level of service.
- Resolved complex issues through diligent research, analysis, and troubleshooting techniques.
- Contributed to team success by actively participating in meetings, sharing feedback on processes or tools, and offering suggestions for improvement where needed.
Education
US Army
01.1982 - 05.1994
Bachelor of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Customer Service
Attention to confidentiality
Dispatch Collaboration
Active Listening
Call Management
Appointment Scheduling
Call center experience
Windows and Apple computer systems
Timeline
BIOMED Courier
American Red Cross
10.2022 - 5 2024
Stocking Associate
Walmart
06.2021 - 05.2024
Machine Operator
Dietech Industries
01.2019 - 01.2021
Assembly Technician
nGroup Performance Partners (Honda Lock)
01.2018 - 01.2019
Home Based Agent
Kelly Services
01.2017 - 01.2018
At Home Advisor
Apple Inc
01.2013 - 01.2017
Bachelor of Arts - Liberal Arts And General Studies
Southern New Hampshire University
05.2001 -
US Army
01.1982 - 05.1994