TIMOTHY BEFERA
Altamonte Springs,FL
Summary
Accomplished Merchandise Manager skilled in developing visual strategies for retail locations to drive sales and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
ALDI USA
Altamonte Springs, FL
09.2024 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created weekly work schedules for store personnel.
Assistant Store Manager - General Merchandise and Food
TARGET
08.2021 - Current
- Consistently exceeded NPS goal (customer satisfaction metric) - Increase NPS from 61% to 81%
- Exceeded department sales goals in 2021 for merchandising and food by 21%
- Responsible for the development of Team Leaders
- Ensure opportunities on store floor are addressed and processes are updated accordingly
Service and Engagement Executive Team Leader
TARGET
01.2020 - 08.2021
- Responsible for driving NPS scores for guests through team training and interaction observation
- Ensuring store is visually appealing to guests to encourage brand loyalty
- Constant review of guest experiences during the check-out phase to ensure technology and environment were a positive last experience in the store
- Partnered with store leadership to develop an effective fulfillment process for in-store pick up
General Merchandise Team Leader
TARGET
01.2018 - 02.2020
- Rolled out stores modernization within Target and adapted the team and processes to meet new expectations
- Leadership of hourly team members
- Kept floor stock at adequate levels with timely replenishments from storage to sales floor
- Drove sales utilizing successful product placement and memorable visual displays
Senior Team Leader, Food and Beverage
TARGET
01.2019 - 01.2020
- Monitored team work, identified safety concerns, and removed hazards
- Ensured all food and beverage items were stored in a safe manner for guest consumption
- Executed basic, promotional, and seasonal merchandising activities
- Increased all department ratings by 22% during year
Electronics Team Member
TARGET
02.2014 - 01.2018
- Led district in product upsells for Electric Sales Department
- Trained fellow new hires in techniques which proved successful
Education
Business Management
Webber International University
Babson Park, FloridaSkills
- Inventory control
- Organization
- Guest Engagement
- Employee development
- Sales analysis
- Hourly shift management
Timeline
Store Manager
ALDI USA
09.2024 - Current
Assistant Store Manager - General Merchandise and Food
TARGET
08.2021 - Current
Service and Engagement Executive Team Leader
TARGET
01.2020 - 08.2021
Senior Team Leader, Food and Beverage
TARGET
01.2019 - 01.2020
General Merchandise Team Leader
TARGET
01.2018 - 02.2020
Electronics Team Member
TARGET
02.2014 - 01.2018
Business Management
Webber International University
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