Timothy Bennett
Hinckley,Ohio
Summary
VP of Operations specializing in process improvement and budget management. Demonstrated success in optimizing workflows and increasing productivity, contributing to significant organizational growth.
Overview
19
19
years of professional experience
Work History
VP of Operations
Marketing Communication Resource
Willoughby, Ohio
02.2017 - Current
- Directed operational strategies to enhance workflow efficiency and productivity.
- Coordinated cross-functional teams to ensure project alignment with operational goals.
- Implemented process improvements that streamlined operations and reduced delays.
- Analyzed customer feedback data to identify areas for improvement in service delivery processes.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Directed the evaluation of existing systems and processes for opportunities to increase efficiency, or reduce costs.
- Collaborated with executive team members to create long-term plans for organizational growth and development.
- Created budgets for operational departments, and monitored spending throughout the year.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Managed teams of 10 or more employees across multiple departments, overseeing their daily operations and workflow.
- Partnered with vendors to secure competitive pricing on materials needed for production activities.
- Conducted regular meetings with department heads to review performance metrics, and progress towards goals.
- Coordinated cross-functional teams in order to meet project timelines and deliverables.
- Monitored inventory levels, and adjusted purchasing orders when necessary.
- Assisted in the recruitment and onboarding of new staff members into the organization.
- Identified training needs within departments, and developed programs accordingly.
- Developed policies and procedures to ensure consistent implementation of operational objectives.
- Delegated work to staff, setting priorities, and goals.
- Prepared staff work schedules, and assigned team members to specific duties.
Director of Account Management/Operations Manager
Marketing Communication Resource
Willoughby, Ohio
05.2013 - 02.2017
- Led account management strategies to enhance client relationships and loyalty.
- Trained and mentored account management staff on best practices and procedures.
- Fostered communication between clients and internal teams to streamline project execution.
- Analyzed customer data to identify trends, opportunities, and areas of improvement.
- Collaborated with cross-functional teams to ensure successful project delivery.
- Implemented process improvements that increased operational efficiency within the department.
- Managed a team of Account Managers, and oversaw their daily activities.
- Collaborated with internal teams such as sales, marketing, operations, and finance to ensure the successful execution of projects and initiatives related to accounts management.
- Assisted in the development of training materials for account managers.
- Provided guidance and support to Account Managers on complex client issues, or disputes.
- Coached Account Managers on effective communication techniques when dealing with customers.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
- Oversaw daily operations to ensure efficient workflow across multiple teams.
- Implemented process improvements to increase operational efficiency in marketing tasks.
- Built strong operational teams to meet process and production demands.
- Maintained accurate inventory records to track stock levels, and minimize costs.
- Analyzed and controlled materials, supplies, and equipment operational expenses.
Project Manager
Marketing Communication Resource
Willoughby, Ohio
08.2006 - 05.2013
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Identified project needs by reviewing project objectives and schedules.
Education
BBA - Business Management
Kent State University
Kent, OHSkills
- Process improvement and data analysis
- Problem solving and time management
- Organizational development and budget management
- Operational strategy and cross-functional leadership
- Performance metrics and customer relationship management
- Production scheduling and facilities management
- Logistics and operations management
- Office management and communication skills
- Business growth initiatives
Timeline
VP of Operations
Marketing Communication Resource
02.2017 - Current
Director of Account Management/Operations Manager
Marketing Communication Resource
05.2013 - 02.2017
Project Manager
Marketing Communication Resource
08.2006 - 05.2013
BBA - Business Management
Kent State University
Similar Profiles
Ashley KiffmeyerAshley Kiffmeyer
Senior Project Manager at Marketing Communication Resource, IncSenior Project Manager at Marketing Communication Resource, Inc
Katina N. MaroudisKatina N. Maroudis
Senior Finance Manager at Al Tibbi Resource CommunicationSenior Finance Manager at Al Tibbi Resource Communication
Kaitlyn LiskoKaitlyn Lisko
Communication Assistant at Northwest Missouri State Office of University Marketing and CommunicationCommunication Assistant at Northwest Missouri State Office of University Marketing and Communication
Ava HuthAva Huth
Cake Decorator at Z's Cream And BeanCake Decorator at Z's Cream And Bean
Bonnie HronekBonnie Hronek
English Teacher at Parma City School DistrictEnglish Teacher at Parma City School District