Timothy Blais
Lempster,NH
Summary
Proven Technician with a robust background at Monro Muffler Brake & Service, showcasing exceptional attention to detail and customer service excellence. Elevated safety and efficiency, mastering new technologies and enhancing team capabilities. Achieved notable increases in customer satisfaction and equipment lifespan through proactive maintenance and adept problem-solving.
Overview
2026
2026
years of professional experience
Work History
Technician
Monro Muffler Brake & Service
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Assistant Manager
Family Dollar
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Sales Associate
Dollar General Market
01.2025 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Maintenance Technician
Spaces Skies Campground
Henniker, NH
03.2022 - 11.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Parts Specialist
AutoZone
Woonsocket, RI
03.2017 - 06.2018
Parts Specialist
Advanced Auto
Woonsocket, RI
03.2016 - 03.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Technician
New England Tire
Warwick, RI
04.2014 - 03.2015
Education
Hsd -
Cranston East
Cranston, RISkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Lead Sales Associate
Dollar General Market
01.2025 - Current
Maintenance Technician
Spaces Skies Campground
03.2022 - 11.2024
Parts Specialist
AutoZone
03.2017 - 06.2018
Parts Specialist
Advanced Auto
03.2016 - 03.2017
Technician
New England Tire
04.2014 - 03.2015
Technician
Monro Muffler Brake & Service
Assistant Manager
Family Dollar
Hsd -
Cranston East