Overview
Work History
Education
Skills
Timeline
Generic

Timothy Blau

Boynton Beach,FL

Overview

18
18
years of professional experience

Work History

Bookkeeper

1020 Consulting LLC.
11.2021 - 08.2024
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained and processed invoices, deposits, and money logs.

Remote Travel Agent

World Travel Holdings
10.2019 - 03.2020
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Followed up with customers to increase customer service with travel plans.
  • Developed promotional materials for travel packages to market hot destinations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Cruise Consultant

MSC Cruises
10.2017 - 11.2019
  • Helped customers with passport and visa applications.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Travel Agent

Liberty Travel
03.2012 - 06.2017
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for around the world destinations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Conducted market research to investigate potential new travel destinations.
  • Organized memorable vacation destinations for clients.
  • Followed up with customers to increase customer service with travel plans.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Made travel arrangements in Sabre and Calypso..
  • Handled all sales and office banking.
  • Closed all bookings with clients vacation destination with air accomodations as well as hotel stays.

Customer Relations Representative

Citarella
01.2010 - 03.2012
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Communicated with customers to assess and address individual needs.
  • Consists of taking orders for catering events, holidays, etc., for high end clients and celebrities.

Sales Associate

Macys Department Store
04.2006 - 12.2009
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Education

High School Diploma -

Brentwood High School
Brentwood, NY
06.1992

Skills

  • Quickbooks
  • Payroll Administration
  • Vendor Management
  • Inventory Tracking
  • Invoice Processing
  • Financial Recordkeeping
  • Microsoft word
  • Power Point
  • Excel
  • Sabre
  • Customer service
  • Sales Knowledge
  • Good communication skills

Timeline

Bookkeeper

1020 Consulting LLC.
11.2021 - 08.2024

Remote Travel Agent

World Travel Holdings
10.2019 - 03.2020

Cruise Consultant

MSC Cruises
10.2017 - 11.2019

Travel Agent

Liberty Travel
03.2012 - 06.2017

Customer Relations Representative

Citarella
01.2010 - 03.2012

Sales Associate

Macys Department Store
04.2006 - 12.2009

High School Diploma -

Brentwood High School

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Timothy Blau