Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Timothy Booker

West Des Moines,IA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Randstad Staffing / Wells Fargo
West Des Moines, Iowa
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Iowa Total Care
West Des Moines, Iowa
07.2019 - 10.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Made outbound calls to members to update phone number & address to send returned Medicaid ID cards, letters, other pertinent information to customers
  • Maintained daily spreadsheet of updated addresses from the previous day, checked for accuracy, packaged for mailing, operated postage machine, prepared by 11am every morning for mail delivery
  • Trained incoming employees to be able to successfully work on the Research / Return mail team

Customer Service Representative

Highland Computer Forms Inc.
Urbandale, IA
02.2016 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Representative

Infosys Technologies
Des Moines, IA
07.2013 - 12.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Applied Science - Accounting Technician

Hamilton Business College
Des Moines, IA

Skills

  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Randstad Staffing / Wells Fargo
03.2022 - Current

Customer Service Representative

Iowa Total Care
07.2019 - 10.2021

Customer Service Representative

Highland Computer Forms Inc.
02.2016 - 02.2019

Customer Service Representative

Infosys Technologies
07.2013 - 12.2015

Associate of Applied Science - Accounting Technician

Hamilton Business College

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Timothy Booker