Timothy Bouchard
Edwards,CO
Summary
Professional and adaptable operations leader with experience managing 20+ employees in a fast-paced resort setting. Skilled in training staff on ice rink equipment, building schedules, and coaching customer service standards. Proven ability to fill staffing gaps and keep daily operations running smoothly.
Overview
12
12
years of professional experience
Work History
Ice Rink Manager
Beaver Creek Resort
Avon, CO
11.2025 - Current
- Managed day-to-day team performance for 20+ employees at Beaver Creek outdoor ice rink.
- Led training on ice rink equipment, including Zamboni, ice edger, and manual Toro units, to build staff readiness.
- Monitored customer service standards and coached staff to enhance guest experience.
- Built daily scheduling calendars to align coverage with department priorities and operational demand.
- Provided cross-departmental support for resort events while addressing staffing gaps.
Ice Rink Lead
Beaver Creek Resort
Avon, CO
06.2022 - 10.2025
- Served as reliable lead figure at ice rink, eventually leading to promotion to manager.
- Performed daily duties: renting ice skates, operating zamboni, ensuring guest safety/enjoyment.
- Assisted other departments during staffing gaps and peak needs to keep operations running smoothly.
Line Cook/Busboy
Rays Seafood
Rye, NH
06.2014 - 11.2024
- Supported operations across multiple positions for 10 years, enhancing team flexibility.
- Trained across all kitchen stations to provide coverage for team members.
- Coordinated busboy schedules for several years to keep service organized.
- Developed strong time management and stayed calm under pressure during high-volume beach seafood service.
Education
Bachelor of Science - Recreation Management And Policy
University of New Hampshire
NH09-2022
Skills
- Operational training
- Staff scheduling
- Team leadership
- Customer service
- Time management
- Adaptability
- Professionalism
Affiliations
- University of New Hampshire- Football (August 2018- November 2021)
Timeline
Ice Rink Manager
Beaver Creek Resort
11.2025 - Current
Ice Rink Lead
Beaver Creek Resort
06.2022 - 10.2025
Line Cook/Busboy
Rays Seafood
06.2014 - 11.2024
Bachelor of Science - Recreation Management And Policy
University of New Hampshire