Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Bower

Rochester,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with building customer relationships with a strong commitment to positive, continuous growth.

Overview

8
8
years of professional experience

Work History

Restaurant Server

Longhorn Steakhouse
03.2023 - 04.2025
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Cultivated warm relationships with regular customers.

Restaurant Manager

Gennaros Italian Ristorante
03.2020 - 02.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Restaurant Server

82 Queen Hospitality
10.2017 - 02.2020
  • Cultivated warm relationships with regular customers.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Associate of Arts - Liberal Arts

Trident Technical College
Charleston, SC
06-2023

Skills

  • Customer relationship building
  • Customer service
  • Target achievement
  • Continuous improvement
  • Upselling strategies
  • Organizational skills
  • Team collaboration
  • Positive attitude
  • Time management
  • Attention to detail
  • Multitasking Abilities

Timeline

Restaurant Server

Longhorn Steakhouse
03.2023 - 04.2025

Restaurant Manager

Gennaros Italian Ristorante
03.2020 - 02.2023

Restaurant Server

82 Queen Hospitality
10.2017 - 02.2020

Associate of Arts - Liberal Arts

Trident Technical College

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