Microsoft Office
Timothy Boyd
Supervisor, Chic Fil A, Armamark
Myrtle Beach,SC
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results as a Food Service Manager with Aramark at Coastal Carolina University.
Overview
4
4
Certifications
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Retail Service Supervisor
ARAMARK, Higher Education
Conway, SC
12.2017 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending various workshops, training sessions and educational opportunities, including Certified Chick-fil-A Licensee Leader in Atlanta, Ga.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees
Retail Manager
Time Warner Cable
Myrtle Beach, SC
08.2004 - 11.2017
- Recruited, hired and trained over 30 associates to develop productive team with excellent product knowledge.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
- Reviewed reports of cash and operations to effectively control store inventory.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
BBA - Corporate Accounting
Arizona State University
Tempe, AZ 01.2020 - Current
Associate of Applied Science - Business Accounting
Horry-Georgetown Technical College
Conway, SC 09.2008 - 05.2012
Skills
Report preparation
undefinedAccomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 40 staff members.
- Achieved Leadership Award through effectively helping with the roll out development of new product.
Software
Basic Computing
Kronos
Prima Web
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Covid - 19 Certification
08-2020
BBA - Corporate Accounting
Arizona State University
01.2020 - Current
ServSafe Certified
09-2019
Certified Licensee Leader, Chick-fil-A
07-2019
Retail Service Supervisor
ARAMARK, Higher Education
12.2017 - Current
MCAS - Microsoft Certified Application Specialist
05-2011
Associate of Applied Science - Business Accounting
Horry-Georgetown Technical College
09.2008 - 05.2012
Retail Manager
Time Warner Cable
08.2004 - 11.2017
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