Timothy Breeden
Belhaven,NC
Summary
Proven Project Leader at Area Wide Protective Safety, adept in project management and risk management, significantly enhanced process efficiency and client satisfaction. Leveraging strong leadership and communication skills, successfully executed multiple projects, fostering team collaboration and driving continuous improvement. Achieved notable project success through effective resource allocation and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Leader
Area Wide Protective Safety
11.2015 - Current
- Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
- Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
- Achieved project success by efficiently allocating resources and managing schedules.
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
- Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
- Managed team meetings and discussed project's goals and objectives.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Planned out and executed total of Number projects in Year.
- Reduced project risks through comprehensive risk assessments and proactive mitigation strategies.
- Mentored junior staff members, providing guidance on project management principles and techniques for career growth opportunities.
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
- Inspired and coached team members.
- Streamlined communication channels for enhanced team collaboration and productivity.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Ensured compliance with industry regulations by staying informed about changes in legislation affecting the company''s operations or projects.
- Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.
- Served as an escalation point for internal teams when addressing complex issues or conflicts during projects'' implementation phases.
- Championed continuous improvement initiatives, driving the adoption of best practices within the team.
- Defined responsibilities, duties and roles of each team member.
- Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
- Partnered with project team members to identify and quickly address problems.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Delivery Driver
Papa John's Pizza
09.2013 - 10.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Computer Sales Associate
Best Buy
10.2011 - 07.2012
- Stayed up-to-date on industry trends and emerging technologies to provide knowledgeable advice for customers seeking the latest products.
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
- Educated customers on proper device setup, maintenance procedures, and troubleshooting tips for an improved user experience postpurchase.
- Led training sessions for new team members on product knowledge, sales techniques, and company policies to ensure consistency across all staff interactions with customers.
- Assisted store management in creating visually appealing product displays that captured customer interest and highlighted key features of various computer systems.
- Participated in regular performance evaluations, continuously seeking opportunities for personal growth and development within the role of a Computer Sales Associate.
- Resolved technical issues for customers, ensuring optimal usage of their devices and fostering loyalty to the brand.
- Increased store revenue by upselling relevant accessories and warranties to customers purchasing computers.
- Streamlined the checkout process for efficient transactions by accurately processing payments and applying discounts when applicable.
- Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
- Conducted regular inventory checks to maintain accurate stock levels and ensure timely replenishment of popular items.
- Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
- Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
- Assisted in organizing promotional events for new product launches, creating excitement among potential buyers and driving sales growth.
- Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.
- Enhanced customer experience by offering hands-on demonstrations of various computer systems and peripherals.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive work environment.
- Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Lumber Sales Associate
The Home Depot
11.2007 - 02.2011
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Collaborated with team members to achieve monthly sales targets.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Organized storage spaces for easy use and error-free inventory tracking.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Offered guidance on proper lumber storage techniques to customers, improving their satisfaction with purchased products over time.
- Prepared detailed quotes for large-scale construction projects requiring extensive material lists, assisting contractors in budgeting accurately for their needs.
- Maintained strong relationships with suppliers, negotiating better pricing and lead times for inventory replenishment.
- Utilized advanced computer software systems to track inventory levels and update pricing information accurately.
- Coordinated delivery schedules with logistics teams to ensure timely arrival of customer orders.
- Managed special orders for clients seeking custom lumber products or quantities not readily available on the sales floor.
- Processed sales transactions efficiently while maintaining accuracy in cash handling procedures, streamlining checkout experiences for customers.
- Participated in ongoing safety training initiatives, ensuring adherence to workplace safety protocols while handling heavy materials or machinery.
- Provided support to fellow associates during busy periods or when faced with challenging customer inquiries, contributing to a cohesive team atmosphere.
- Promoted company loyalty programs to customers, resulting in higher enrollment rates and long-term client retention.
- Developed strategies for upselling complementary products, increasing overall sales revenue.
- Assisted management in developing promotional campaigns targeting specific customer segments or seasonal trends.
- Resolved customer complaints and concerns professionally, fostering positive relationships with clients.
- Continuously updated product knowledge through training sessions and industry research, becoming a trusted resource for colleagues and customers alike.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Salt Water Aquarium Specialist
Maru Pets
07.2006 - 11.2007
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Standard - Technology Education
Caroline High School
Milford, VA06.2006
Skills
- Project Scheduling
- Logistical Planning
- Project Management
- Risk Management
- Team motivation
- Conflict Management
- Sound Judgment
- Diagnostic Analysis
- Task Delegation
- Workload prioritization
- Team Management
- Coaching and Mentoring
- Documentation And Reporting
- Meeting facilitation
- Customer Relationship Management (CRM)
- Contract Negotiations
- Mind Mapping
- Project Planning
- Worksite safety
- Project regulations
- Adept in scheduling
- Project Documentation
- Mentoring
- Root Cause Analysis
- Client communications
- Effective work breakdown structure
- Risk management skills
- Purchasing and procurement
- Understanding of budgeting
- Leadership skills
- Effective project management
- Gathering requirements
- Employee Coaching
- Organization skills
- Multi-tasking skills
- Collaborative mindset
- Client Relations
- Quality Control
- Report Writing
- Risk Analysis
- Process Improvement
- Project Coordination
- Requirements Analysis
- Industry Expertise
- Requirements Gathering
- Resource Allocation
- Critical design review
- Creative Thinking
- Team Collaboration
- Work Planning and Prioritization
- Conflict Resolution
- Performance monitoring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Relationship Building
- Phone and Email Etiquette
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Time management abilities
- Adaptability
- Written Communication
- Quality Assurance
Certification
Virginia Department of Transportation Intermediate Work Zone traffic control training and flagger certification
Timeline
Project Leader
Area Wide Protective Safety
11.2015 - Current
Delivery Driver
Papa John's Pizza
09.2013 - 10.2015
Computer Sales Associate
Best Buy
10.2011 - 07.2012
Lumber Sales Associate
The Home Depot
11.2007 - 02.2011
Salt Water Aquarium Specialist
Maru Pets
07.2006 - 11.2007
Standard - Technology Education
Caroline High School
Virginia Department of Transportation Intermediate Work Zone traffic control training and flagger certification
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