Timothy Brewer
Omaha,NE
Summary
Results-driven Dispatcher with over 9 years of experience in dispatching and security operations, recognized for optimizing workflow and ensuring efficient routing. Proven ability to enhance dispatch efficiency through strong communication and problem-solving skills, while maintaining high standards of customer service. Expertise in managing multiline phone systems and coordinating schedules for timely delivery, with a solid foundation in shipping policies and emergency protocols. Committed to continuous improvement and operational excellence within fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Dispatcher/Operations Center Lead
Signal Security
Omaha, NE
09.2020 - Current
- Dispatch Operations: Expertise in optimizing technician routes and ensuring timely service delivery
- Customer Service: Proven ability to handle inbound and outbound calls professionally and empathetically
- Technical Proficiency: Skilled in Microsoft Office Suite, multi-line phone systems, and database management
- Problem-Solving: Adept at identifying and addressing operational challenges
- Vehicle Patrol Operations
- Security Monitoring and Patrolling
- Geographic Familiarity: Strong knowledge of local areas to assist with efficient dispatching
- Team Leadership: Experienced in training, mentoring, and coordinating diverse teams
- Proficiency in Microsoft Office Suite and Google Workspace
- Proficient in software management systems: Asana, tracktik, jotform, I-boards
- Proficient in Call Management System, Ring Central
- Data analytics and Problem Resolution
- Emergency Response Coordination
- Coordinated dispatch operations for 300+ properties across the U.S
- And Canada, ensuring timely responses to service calls
- Delivered exceptional customer service by promptly addressing client needs and concerns while maintaining a 52-second dispatch average
- Trained and mentored new hires, fostering a culture of operational excellence and continuous improvement
- Monitored workflows, identified inefficiencies, and implemented solutions to maintain steady operations
- Created and maintained comprehensive documentation for training and operational procedures
- Assisted in onboarding franchise owners during Partner Discovery Days (PDD)
- Ensured compliance with franchise-specific post orders and operational requirements
Electronics Associate
Walmart
Omaha, NE
06.2019 - 01.2021
- Assisted customers in locating electronics and provided in-depth product knowledge, ensuring informed purchase decisions
- Operated cash registers efficiently, processing transactions, returns, and special orders with accuracy
- Monitored inventory levels, promptly reporting discrepancies to management to prevent stock issues
- Provided technical support, troubleshooting assistance, and warranty guidance to customers
- Consistently adhered to company policies and procedures to maintain operational excellence
Corporal/Team Leader
Frontline Security
Omaha, NE
05.2015 - 09.2020
- Scheduled and supervised up to 12 officers for daily operations, special events, and emergency coverage
- Provided superior customer service by responding to inquiries and resolving issues efficiently
- Utilized local geographic knowledge to assist officers with navigation and routing
- Conducted regular patrols, inspections of equipment, and uniform compliance checks
- Coordinated last-minute event setups and ensured readiness for emergencies
- Enforced company policies and addressed unethical behavior to uphold organizational standards
- Performed asset protection duties and maintained high safety standards
Education
GED Program -
Metro Community College
Omaha, NESkills
- Skilled in Microsoft Office Tools
- Proficiency in Google Workspace
- Proficient in Asana
- Experience with Tracktik Platform
- Proficient in JotForm
- Proficient in I-boards
- Proficient in the Call Management System
- Proficient in RingCentral
- Data-Driven Insights Generation
- Problem resolution
- Emergency Response Coordination
- Incident Resolution Oversight
- Team leadership
- Route optimization
- Dispatch operations
- Customer service
- Compliance coordination
- Technical support
- Problem solving
- Documentation management
- Employee training
- Geographic knowledge
- Updating logs
- Delegating work
- Maintaining call metrics
- Coverage Verification
- Personnel Performance Monitoring
- Efficient Decision Processes
- Incident Documentation
- Optimizing Business Operations
- Leadership Experience
- Motivational skills
- Efficient Data Management
- Policy enforcement
- Record keeping
- Facilitating New Hire Training
- Scheduling expertise
- Service Management
- Critical thinker
- Dispatch software
- Emergency protocols
- Geographical expertise
- Active listening
References
- Vanessa Valentine, 937-248-1840, Director of Operations, Signal Security, Denver, Albuquerque, Las Vegas, Phenix
- Ben Teaford, 321-474-0003, Franchise Owner, Signal Security, Orlando, FL
- Alex Madrigal, 402-315-0593, Signal Security Operations Center Coordinator, Omaha, NE
- Leslie Roller, 813-955-6411, Franchise Owner, Signal Security of Lakeland, Lakeland, FL
Timeline
Lead Dispatcher/Operations Center Lead
Signal Security
09.2020 - Current
Electronics Associate
Walmart
06.2019 - 01.2021
Corporal/Team Leader
Frontline Security
05.2015 - 09.2020
GED Program -
Metro Community College
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