Timothy Brown
Springfield,MO
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 12 years' experience to take on a new position.
Overview
15
15
years of professional experience
Work History
Fleet Maintenance Advisor
Prime Inc.
08.2011 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
Assistant Warehouse Manager
HiFi Sound Solutions
03.2009 - 08.2011
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Collaborated with other department managers to optimize overall warehouse performance and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
No Degree - Automotive Engineering Technology
Ozarks Technical Community College
Springfield, MOSkills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Research abilities
- Data Interpretation
- Client Engagement
- Compliance requirements
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Decision-Making
- Relationship Development
- Staff Supervision
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Customer Relations
Additional Information
I am looking for an opportunity to learn and grow in a field I have a passion for, not just another job to clock in. I do not have many qualifications like some but I believe I can make up for it with the drive I have. I have the ability to learn quickly and on the fly.
Timeline
Fleet Maintenance Advisor
Prime Inc.
08.2011 - Current
Assistant Warehouse Manager
HiFi Sound Solutions
03.2009 - 08.2011
No Degree - Automotive Engineering Technology
Ozarks Technical Community College
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