Timothy Brown
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
IT Specialist
Army
08.2020 - 09.2024
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Fiber Optic Technician
Hutchins Electric
07.2019 - 08.2020
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Read blueprints and schematics to correctly place equipment.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Worked closely with network administrators and server engineers to deliver quality service.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Responded to service requests during and after business hours.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Network Installation Technician
AT&T
08.2016 - 07.2019
- Provided training on use, troubleshooting, and calibration of equipment.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Developed and implemented plans for installation of new networks and cabling systems.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Researched and recommended network and data communications hardware and software.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Education
BSW - Social Work
Saint Leo University
Saint Leo, FL05.2027
No Degree - Organizational Leadership
NCO Academy
FT Hood TX04.2023
Skills
- Discharge Planning
- Application installations
- Debugging
- Technical reporting
- Troubleshooting
- Technical issue analysis
- Training facilitation
- Operational Excellence
- Exceptionally detail-oriented
- Detailed report writing
- Team-oriented and dependable
- Customer Service-Oriented
Secret Security Clearance
A secret security clearance is a process that determines whether someone is trustworthy and reliable enough to handle classified national security information. It's part of personnel vetting, which also assesses people seeking public trust or non-sensitive positions.
Timeline
IT Specialist
Army
08.2020 - 09.2024
Fiber Optic Technician
Hutchins Electric
07.2019 - 08.2020
Network Installation Technician
AT&T
08.2016 - 07.2019
BSW - Social Work
Saint Leo University
No Degree - Organizational Leadership
NCO Academy
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