Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Manager
Walmart
Gainesville, Texas
10.2019 - Current
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Analyzed customer feedback data to develop action plans for improving services offered.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Conducted performance reviews for team members.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with regulatory requirements and industry standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Reviewed historical financial records for accuracy and completeness.
Analyzed financial statements to identify areas of improvement and suggest corrective measures.
Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
Operations Manager
Veterans Pride Enterprises
Denton, Tx, Texas
12.2011 - 10.2019
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Analyzed data from daily reports to identify trends in production performance metrics.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Developed and maintained scheduling procedures to ensure timely completion of projects.
Created, updated, and monitored project schedules for multiple departments.
Maintained accurate records of all tasks completed by the team.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory and supplies to ensure materials were available when needed.
Maintained high levels of product availability by ensuring timely replenishment of stock.
Created reports on inventory levels, trends, costs, deliveries. for upper management review.
Resolved issues related to receiving errors such as incorrect quantities or missing items.
Petroleum Supply Specialist
United States Army
Fort Hood, Texas
02.2004 - 09.2011
Maintained and updated records related to orders, deliveries, inventories, and other activities.
Identified sources of supply based on availability, price, quality.
Assessed customer needs in order to recommend appropriate types of fuels or lubricants.
Monitored and evaluated the inventory levels of petroleum products to ensure adequate supplies.
Provided training for personnel on proper methods for storing and handling fuel supplies.
Conducted regular performance reviews to assess individual team member progress.
Maintained a positive work environment that promoted collaboration between team members.
Participated in regular meetings with senior leadership to provide updates on team progress.