Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Timothy Bruno

Timothy Bruno

Eastover,NC

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, and employees

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Lowe's Home Improvement
08.2021 - Current
  • Provided, role modeled, and coached employees, on outstanding customer service.
  • Provided team with resolutions to difficult situations.
  • Provided conflict resolutions to both customer's and associate's issues.
  • Resolved customer concerns and complaints via inbound and outbound phone calls.
  • Responded to and resolved customer tickets via email promptly.
  • Supported team with de-escalation, and troubleshooting techniques.
  • Preformed critical thinking in real time difficult situations.
  • Maintained store standards and store organization.


Assistant Store Manager

Walmart
02.2013 - 08.2021
  • Provided, role modeled, and coached employees, on outstanding customer service.
  • Provided team with resolutions to difficult situations.
  • Provided conflict resolutions to both customer's and associate's issues.
  • Resolved customer concerns and complaints via inbound and outbound phone calls.
  • Responded to and resolved customer tickets via email promptly.
  • Supported team with de-escalation, and troubleshooting techniques.
  • Preformed critical thinking in real time difficult situations.
  • Maintained store standards and store organization.

Education

High School Diploma -

Home School
06.2012

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Problem Anticipation and Resolution
  • Retail Store Management

Accomplishments

  • - #1 ranking in district for in Specialty LY YTD. Top 20 in Region rank LY YTD.
  • - Increased Associate involvement through the store on pipeline generation. Increased YOY by 15%- Increased Appliance LPP by 206bps LY YTD
  • - Cut Installed Sales Complaint losses by 53% YOY
  • - Trained SASMs/MST ASMs in specialty for the District
  • - Created a model templates for district cadence.

Timeline

Assistant Store Manager

Lowe's Home Improvement
08.2021 - Current

Assistant Store Manager

Walmart
02.2013 - 08.2021

High School Diploma -

Home School

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Timothy Bruno