Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Radio Frequency Technician
Mobile Communications America
Albertville
02.2024 - Current
Install, program, and maintain wireless communication systems (UHF/VHF, analog, digital) with integrated IP networking
Troubleshoot network and RF communication issues using diagnostic tools and systematic analysis
Configure and maintain network infrastructure including switches, routers, and wireless access points
Apply knowledge of TCP/IP networking, IP addressing, and NIC configuration to ensure reliable connectivity
Install and support Ethernet cabling and IP-based communication systems across customer environments
Analyze system performance using tools such as spectrum analyzers, network analyzers, and multimeters
Deployed network-connected devices, including broadband equipment and CCTV systems, ensuring seamless integration into client environments
Designed and implemented resilient systems with backup power and disaster recovery planning to enhance system reliability
Provide technical support and resolve connectivity issues for clients in a timely manner
Trained and mentored technicians on low-voltage wiring, device installation, and network fundamentals, fostering skill development and knowledge transfer
Estimate project scope, materials, and labor while communicating technical solutions to clients
Owner
HD Creations
Alabama
09.2020 - 12.2023
Developed and implemented a business plan to start a clothing business
Conducted market research to identify target customers and market trends.
Crafted and implemented marketing campaigns to enhance brand awareness and drive sales growth.
Created and managed a website and social media accounts to showcase products and attract customers.
Managed inventory levels and sourced raw materials needed for production.
Built relationships with suppliers and distributors to ensure timely delivery of raw materials and finished products.
Oversaw financial records, budgeting, forecasting, and cost analysis to support profitability.
Participated in local markets and craft fairs to sell products and expand customer base.
Led training sessions for employees and volunteers to enhance skills.
Electrical Install – Crew Lead
Jones Industry
Albertville
01.2015 - 03.2019
Led a crew in performing full mechanical and electrical installations of automated car washes.
Ran low and high voltage wire along with control wiring for electrical connections of car wash equipment.
Replaced and installed new MCC Tunnel controllers to maintain car wash efficiency.
Installed LED drivers for proper lighting of car wash bays and surroundings.
Checked and corrected motor rotation to ensure proper function of car wash equipment.
Checked functionality of Wash Link and DRB systems to ensure seamless car wash operations.
Installed routers, computers, and created Ethernet connections (CAT5/6) to enhance connectivity for car wash operations.
Installed POS systems (pay station, register, and iPad) to streamline customer transactions.
Constructed magnetic loops and installed underground cable to enable self-operating gates, improving customer access.
Positioned and installed cameras to best cover property for security and monitoring purposes.
Created daily worklist for workers to maximum work efficiency, ensuring timely completion of projects.
Worked with owners on contracts and material bids to ensure project feasibility and profitability.
Installed office equipment such as desktop computers and printers for administrative tasks.
Booked hotels or an 'Air-BnB' to maximize job site distance and cost, ensuring cost-effectiveness of operations.
Support Staff / Admin
Major League Gaming
Remote
09.2009 - 09.2012
Handled and fulfilled customer requests in online chat support module, delivering responsive and attentive service.
Met weekly ticket quota, effectively addressing customer needs in a timely manner.
Worked often with angry customers but always remained calm and courteous, providing professional and empathetic support.
Used TeamViewer to assist customers with device connection and profile issues, resolving technical issues and providing customer support.
Guided customers in editing HTML code on profiles, enhancing satisfaction through customization.
Worked in multiple online work environments at once (Xbox Live and web-based support module), effectively managing and balancing multiple support channels.
Moderated forums and deleted posts that didn't follow community policy, maintaining a positive and safe online community.
Monitored online tournaments, often with cash prizes upwards of $50,000, ensuring smooth and successful tournament operations.
Acquired 'Support Member of the Month' status multiple times, showcasing exceptional performance and dedication to support operations.
Education
Associates in Applied Science - Computer Science and Technology