Dynamic self motivated, goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth and sales.
Overview
32
32
years of professional experience
Work History
Facilities Director
Keystone Fellowship
05.2015 - Current
Led facility management strategies to optimize operational efficiency and resource allocation.
Developed and implemented maintenance schedules for all infrastructure, ensuring safety and compliance.
Streamlined vendor management processes, enhancing service delivery and reducing costs.
Coordinated emergency response plans, improving safety measures across all facilities.
Mentored staff on best practices in facilities operations and maintenance protocols.
Established strong vendor relationships, resulting in reduced costs and improved service levels.
Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
Collaborated with cross-functional teams to complete major facility upgrades on time and within budget.
Oversaw budget planning for facility operations, aligning resources with organizational goals.
Fostered collaborative relationships with stakeholders to support facility enhancements and operational needs.
Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
Optimized space utilization through strategic planning, reorganization, and efficient layout designs.
Served as point of contact for internal and external customers seeking support and information.
Reviewed and oversaw construction and renovation projects.
Sales Associate
Southampton Window Cleaning & Janitorial Service
09.2012 - 04.2015
Enhanced customer satisfaction through personalized service and product recommendations.
Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
Analyzed sales trends to identify opportunities for increased revenue and improved performance.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Collaborated with team members to improve overall company performance, sharing best practices, and offering support as needed.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Senior Division Manager
Moyer's Services Group
02.1998 - 08.2012
Led cross-functional teams to develop and implement strategic initiatives, enhancing overall operational efficiency.
Streamlined division processes by identifying bottlenecks and recommending actionable solutions for improvement.
Analyzed market trends to inform strategic planning and align division goals with organizational objectives.
Oversaw budget management, ensuring financial accountability while optimizing resource allocation within the division.
Implemented performance metrics to evaluate team effectiveness, driving continuous improvement across operations.
Ensured compliance with industry regulations through meticulous documentation practices and strict adherence to established protocols.
Led successful product launches by coordinating efforts between engineering, marketing, sales, and customer support teams.
Implemented innovative marketing campaigns that expanded brand awareness and generated new business leads.
Automotive Sales Consultant
New Holland Ford, Toyota
06.1993 - 01.1998
Developed strong customer relationships to enhance satisfaction and loyalty.
Demonstrated in-depth knowledge of product features and benefits during consultations.
Assisted clients in selecting vehicles that meet their needs and preferences.
Conducted thorough market research to stay informed on competitors and trends.
Independent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health ChoicesIndependent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health Choices