Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Callahan

Anaheim,CA

Summary

A seasoned professional in people operations with 8 years of experience in team leadership, people strategy, and client relationships. Experienced at collaborating cross-functionally for business success while putting people at the center of the map. Showing proven consistency in achieving results in the areas of talent acquisition, retention, organizational management, and client care.

Overview

8
8
years of professional experience

Work History

Sr. Team Manager

Booster Enterprises Inc.
07.2022 - 06.2023
  • Directed all people and operations for Southern California and Phoenix market areas as we grew to a 6 million dollar market with over 50 team members.
  • Developed our market’s recruiting and staffing strategy for each geographic region to reach our staffing goal.
  • Implemented team member retention strategies leading to retention of all full-time team members after one year.
  • Created and oversaw all quality assurance standards for the entire market as client satisfaction increased year over year.
  • Consulted and directed local managers on all HR-related matters which led to growth in team retention and engagement.
  • Regulated that all compliance criteria for each market area were continuously met.

Team Manager

Booster Enterprises Inc.
01.2021 - 06.2022
  • Led all local market operations as we beat our revenue goal by over 1 million dollars.
  • Coached and customized career development plans for each team member as we exceeded expectations in customer satisfaction.
  • Created and implemented systems to maximize team efficiency to help our team reach the top 5 most efficient in the company.
  • Led the recruiting, hiring, and onboarding of all new employees as our team met our staffing goal.
  • Administered all HR processes such as payroll, benefits, PTO, and worker's compensation through our HRIS.
  • Guided team members through all employee complaints/conflict resolution with integrity and confidentiality.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.

Account Manager

Booster Enterprises Inc.
01.2017 - 01.2021
  • Managed the accounts for 1.1 million in revenue with 90% client retention and recognized as a company wide top performer in back to back years.
  • Consulted school partners through developing relationships and organizing efforts to maximize fundraising.
  • Exceeded expectations on our Customer Value Survey by understanding each client's unique needs and tailoring products to meet them.
  • Managed all data-driven financial reporting and invoicing often leading the company in financial results.

Program Leader

Booster Enterprises Inc.
07.2015 - 12.2016
  • Customized fundraising campaigns to help clients surpass their financial goals.
  • Cultivated community relationships through effective communication strategies.
  • Created loyal client relationships through consistent client care as we launched a new market.
  • Directed small teams in hosting school-wide fundraising events with up to 1000 attendees.
  • Recognized as a multiple award recipient for Leadership, Integrity, and Results.

Education

Bachelor of Science - Business Administration And Management

California Polytechnic State University-Pomona

Skills

  • Operational Efficiency
  • Interpersonal Communication
  • Leader Development
  • HRIS
  • Talent Acquisition
  • Retention
  • Conflict Resolution
  • Problem Solving

Timeline

Sr. Team Manager

Booster Enterprises Inc.
07.2022 - 06.2023

Team Manager

Booster Enterprises Inc.
01.2021 - 06.2022

Account Manager

Booster Enterprises Inc.
01.2017 - 01.2021

Program Leader

Booster Enterprises Inc.
07.2015 - 12.2016

Bachelor of Science - Business Administration And Management

California Polytechnic State University-Pomona

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Timothy Callahan