Summary
Overview
Work History
Skills
Timeline
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Timothy Campbell

Lawrence,KS

Summary

Experienced travel agent with a strong track record of providing exceptional service and customized travel experiences. Skilled in building long-term relationships with clients and managing the entire travel process from planning to post-travel follow-up. Proficient in a wide range of computing software and holds multiple vendor certifications, demonstrating a commitment to ongoing professional development and expertise in the field.

Overview

10
10
years of professional experience

Work History

Travel Consultant

Lawrence Travel Company
02.2015 - Current
  • Provide comprehensive service, assisting clients in planning every detail of their journey
  • Customize itineraries to match client's unique tastes, interests, and budgets
  • Offer tips, advice, and insights that only trained and experienced professional travel agents can provide
  • Build lasting relationships with customers to create long-term sales opportunities
  • Manage customer experience from initial dreaming to planning, travel day, and post- travel follow-up
  • Qualify customers, make recommendations, and offer insights to demonstrate value
  • Close sales with excellent communication skills and great attention to detail
  • Engage with clients through social media, blogging, or networking.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Tracked unused customer tickets to exchange toward future trips and personal expenses.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Updated and maintained customer databases to increase customer retention.

Travel Agent

AAA, Allied Group
08.2014 - 01.2016
  • Assisted clients with their travel needs, both domestic and international
  • Researched emerging destinations and tour programs to meet future client desires
  • Developed travel plans to meet client's needs while identifying opportunities to upsell additional services including airfare, car rental, hotel reservations, cruises, group tours, rail, and independent travel
  • Demonstrated knowledge of Member services and benefits for AAA
  • Sold group travel to Dominican Republic, Mexico, and Jamaica
  • Completed all relevant Vendor trainings and certifications
  • Booked group trips with Viking & UniWorld.

Skills

  • CERTIFICATION & SKILLS
  • Proficient in computing software including:
  • Microsoft Office Suite, Windows Operating
  • Systems, Apollo, Travelport Cruise & Tour, and Clientbase
  • Current vendor certifications include: Viking, Uniworld, Royal Caribbean International
  • Holland America, Princess Cruises, Travel Impressions, Avanti, Trafalgar, Insight, Disney
  • Pleasant Holidays, Alexander Roberts, Amtrak, Car Rental (Hertz, Dollar, Avis, Budget, Auto
  • Europe, Thrifty, Enterprise), Hawaii, Alaska, Rail Europe, Viator, Canada Ala Carte, Marriott
  • Ama Waterways, Norwegian Cruise Lines, PinSIGHT, VAXX, and Apple Vacations

Timeline

Travel Consultant

Lawrence Travel Company
02.2015 - Current

Travel Agent

AAA, Allied Group
08.2014 - 01.2016

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Timothy Campbell