Timothy Carter
Houston,TX
Summary
Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
North Italia
10.2021 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations..
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Managing Partner
Torchy's Tacos
03.2015 - 09.2021
- Established and implemented business procedures and process improvements.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
Hospitality Manager
PF Changs Restaurant
10.2012 - 03.2015
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Education
No Degree - Visual Communication
Lone Star College
Houston, TXSkills
- Business operations expertise
- Employee Retention
- Performance Improvement
- Purchasing and cost control
- Proven sales record
- ServeSafe Manager
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Manager
North Italia
10.2021 - 11.2023
Managing Partner
Torchy's Tacos
03.2015 - 09.2021
Hospitality Manager
PF Changs Restaurant
10.2012 - 03.2015
- ServSafe Food Protection Manager Certification - National Restaurant Association.
No Degree - Visual Communication
Lone Star College
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