Timothy Castillo
El Paso
Summary
Dynamic I.T. Specialist with the Texas Army National Guard, adept at delivering exceptional technical support and quality assurance. Proven ability to analyze customer needs and implement effective solutions, enhancing workflow efficiency. Strong communicator and problem solver, skilled in document management and inventory oversight, ensuring optimal operational performance.
Capable Unit Supply Clerk with significant exposure to inventory management and logistical coordination. In-depth knowledge of military supply regulations and systems, demonstrating ability to manage supplies, parts, and equipment. Strengths include accuracy in record keeping, strong communication skills, and effective organization. Previous roles show significant contributions to team efficiency through streamlined operations and improved inventory control.
Overview
6
6
years of professional experience
Work History
I.T Specialist (25B)
Texas Army National Guard
El Paso
09.2020 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for users experiencing difficulties with software applications.
- Analyzed customer needs and recommended appropriate products or services.
- Performed quality assurance testing on newly developed software applications.
- Provided technical support for customers in resolving complex issues.
- Participated in ongoing training and compliance activities.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Unit Supply Clerk
Texas Army National Guard
El Paso
08.2021 - 05.2026
- Assisted with the ordering, receiving, storing and issuing of supplies.
- Responded to inquiries about availability of particular items or services offered by the unit's supply system.
- Sorted, labeled, packaged and distributed mail within the unit.
- Provided assistance to other members of the unit in locating requested items from the supply room.
- Inspected incoming shipments for accuracy and quantity.
- Verified that all documents were properly filled out before releasing items from the supply room.
- Organized supplies according to established procedures.
- Performed routine maintenance tasks such as cleaning shelves and organizing stock levels.
- Identified discrepancies between physical count and computer generated reports and took corrective action as necessary.
- Stored materials in an orderly manner following established guidelines for proper storage techniques.
- Maintained inventory records and stock lists for all items in the unit supply room.
Education
High School Diploma -
Liberty High School
Eldersburg, MD05-2020
Skills
- Technical support
- Software troubleshooting
- Quality assurance
- Process analysis
- Document management
- Customer service
- Inventory management
- Data analysis
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Risk management
- Root-cause analysis
- Technical communication
- Technical troubleshooting
- Maintenance and repair
- Supply management
- Multitasking
- Decision-making
- Self motivation
- Adaptability and flexibility
- Team leadership
Affiliations
- Self Taught PC Builder and Wraps cars for free-time
Timeline
Unit Supply Clerk
Texas Army National Guard
08.2021 - 05.2026
I.T Specialist (25B)
Texas Army National Guard
09.2020 - Current
High School Diploma -
Liberty High School
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