Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

TIMOTHY CASWELL

Lynn Haven,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience
4
4
Certification

Work History

Home Theater Agent

Geek Squad - Best Buy
Panama City, FL
08.2022 - 04.2024
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Created marketing strategies to boost clients in various media.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Managed relationships with existing customers by responding promptly to inquiries or complaints.
  • Performed demonstrations of features, responded to questions, and overcame objectives with persuasive communication skills.
  • Maintained consistent customer contact to determine satisfaction level, gather information and solve problems.
  • Educated customers about product features, benefits, warranties.
  • Participated in training sessions designed to enhance knowledge of products and services.
  • Maintained accurate records of customer interactions and feedback.
  • Ensured compliance with safety protocols when working in hazardous conditions.
  • Managed multiple assignments simultaneously while meeting tight deadlines.
  • Prepared reports summarizing customer visits, feedback, and sales results.

Residential Electrician

Meyer's Electric
Panama City, FL
05.2020 - 08.2022
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Planned and installed complicated circuit systems in both commercial and residential construction.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Connected wires to circuit breakers and transformers.
  • Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
  • Troubleshot electrical control circuits to determine and resolve issues.
  • Developed accurate estimates and proposals to perform electrical installations and troubleshooting.
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Answered customers' questions about products, prices, availability, product uses, and credit terms.
  • Reported improper conduct and events to maintain safe working environment.
  • Worked extensively on three-phase, 277/480 volt power distribution systems.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.
  • Installed conduit, wire and motor controls.

Head Chef

The British Eatery
Panama City Beach, FL
03.2020 - 07.2022
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Developed recipes and menus to meet consumer demand and align with culinary trends.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Trained kitchen workers on culinary techniques.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Monitored quality, presentation and quantities of plated food across line.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Organized special events such as banquets or catering services when required.

Assistant Store Manager

AVAIL Vapor
Chattanooga, TN
08.2018 - 05.2020
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Correctional Officer

Northwest Florida Reception Center
Southport, FL
01.2015 - 07.2018
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.

Assistant Manager

GameStop
Callaway, FL
06.2010 - 09.2015
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored budgets, resources, and performance metrics.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Established key performance indicators (KPIs) to measure success.
  • Analyzed data to identify areas of improvement and innovation.
  • Facilitated conflict resolution among staff members when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Associate of Science -

Florida State University
Tallahassee, FL

Associate of Applied Science -

Gulf Coast State College
Panama City, FL

Associate of Applied Science -

Tom P Haney Technical Center
Panama City, FL

High School Diploma -

Port St. Joe High School
Port Saint Joe, FL

Skills

  • Contract Negotiations
  • Marketing Management
  • Legal Advisory
  • Event Promotion
  • Lead prospecting
  • Schedule Management
  • Product Sales
  • Order Fulfillment
  • Technical Support
  • Clear Communication
  • Professional Networking
  • Resolving customer issues
  • Relationship Building
  • Stress Management
  • Organizational Skills
  • Positive Attitude
  • Critical Thinking
  • Customer service abilities
  • Conflict Resolution
  • Problem-solving skills
  • Strong communication abilities
  • Client Interviews
  • Personnel Recruitment
  • Resource Allocation

Affiliations

  • Reading and writing books.
  • Gardening and Farming
  • Videogames, Movies, DND
  • Spending Time with Family

Languages

English
Professional
Spanish
Elementary

Certification

  • CPR/AED
  • First Responder
  • Residential Electrician
  • OSHA 10
  • lock out/ tag out
  • lift certified

References

References available upon request.

Timeline

Home Theater Agent

Geek Squad - Best Buy
08.2022 - 04.2024

Residential Electrician

Meyer's Electric
05.2020 - 08.2022

Head Chef

The British Eatery
03.2020 - 07.2022

Assistant Store Manager

AVAIL Vapor
08.2018 - 05.2020

Correctional Officer

Northwest Florida Reception Center
01.2015 - 07.2018

Assistant Manager

GameStop
06.2010 - 09.2015

Associate of Science -

Florida State University

Associate of Applied Science -

Gulf Coast State College

Associate of Applied Science -

Tom P Haney Technical Center

High School Diploma -

Port St. Joe High School

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TIMOTHY CASWELL