Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Chandler

Timothy Chandler

Atlantic,IA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Cooperative Forklift Operator with 5+ years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

T.C Painting
Kansas City , KS
07.2021 - 05.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Warehouse Supervisor

ETC. Solutions
Kansas City, KS
08.2019 - 03.2021
  • Ensured appropriate staffing levels to meet production demands.
  • Maintained and updated inventory records accurately.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Directed receiving, warehousing, distribution and maintenance services.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Supervised loading and unloading of materials from incoming trucks.
  • Provided leadership to motivate staff members to achieve performance goals.

Dishwasher

Airport Steak house
Hutchinson, KS
01.2016 - 10.2017
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.

Dockworker/Forklift Operator

UPS Freight
Kansas City, KS
05.2005 - 09.2010
  • Loaded and unloaded containers from ships and trucks using a forklift.
  • Received incoming shipments and compared the contents to invoices or orders.
  • Inspected cargo for damage, shortages, and overages.
  • Stacked cargo in designated areas according to size, type, style, color, or product code.
  • Transferred materials between loading docks, warehouses, storage yards, and vehicles.
  • Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
  • Organized shipping documents such as bills of lading or packing slips for accuracy.
  • Maintained records of all inventory movements both manually and electronically.
  • Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
  • Managed hazardous materials in accordance with established guidelines.
  • Followed proper procedures for storing items based on their fragility or temperature requirements.
  • Assisted with unloading heavy freight by hand when necessary.
  • Reported any damaged items to supervisor immediately upon discovery.
  • Prepared outgoing shipments by sealing packages securely before loading onto trucks.

Education

GED -

Kansas State High School
Kansas
05-2016

Skills

  • Complaint resolution
  • Information Security
  • Paperwork Processing
  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Consultative Sales
  • Active Listening
  • Shipping and receiving understanding
  • Executive management support
  • Research
  • Order Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Complaint Handling
  • Courteous demeanor
  • Prioritization
  • [Type] industry regulations knowledge
  • Project management abilities
  • Multi-Task Management
  • Customer consulting
  • Dispute Resolution
  • Conflict Resolution
  • Materials Transport
  • Business development understanding
  • De-Escalation Techniques
  • Quality Control
  • Conflict Mediation
  • Product Sales
  • Order Fulfillment
  • Building rapport
  • Positive and professional

Timeline

Customer Service Representative

T.C Painting
07.2021 - 05.2024

Warehouse Supervisor

ETC. Solutions
08.2019 - 03.2021

Dishwasher

Airport Steak house
01.2016 - 10.2017

Dockworker/Forklift Operator

UPS Freight
05.2005 - 09.2010

GED -

Kansas State High School

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Timothy Chandler