Hiking
Tennis
Strength Training
Tabletop Board Games
Investing, Mainly Semiconductors
Timothy Chandler
Palmer Lake,CO
Summary
Client Relations Manager with solid experience in high tempo contact center environments and small law firm development. Solid skills gaining trust of individuals, leading diverse teams and winning customer satisfaction.
Overview
4
4
years of professional experience
Work History
Client Relations Manager
Kanthaka Group Law Firm
01.2021 - 12.2023
- Used Law Firm management Software Clio and Zola to track and follow up on leads.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Managed team of 3 for Marketing department as well as front desk staff.
- Developed and implemented standards for staff to provide consistent service to potential clients.
- Provided Notary Services to Clients
- Acted as stand in IT along with practice manager as we had no formal department.
- Created and maintained our virtual courtroom office used for video hearings including 3 camera set up with angle switching dock and professional audio.
- Drafted engagement letters for our incoming clients.
Clerical Worker
Kanthaka Group Law Firm
01.2020 - 12.2020
- Took Initial potential client calls, adding them to our management portals.
- Set new client appointments with attorneys.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Education
Comupter Security Certification - Information Technology
Pikes Peak State College
Colorado Springs12.2020
Unfinished Degree - Computer Security
University of Colorado
Colorado Springs07.2018
High School Diploma -
Palmer Ridge High School
Monument, CO12.2016
Skills
- Client Education
- Lead Generation
- Law practice Management software (Clio/Zola)
- Some knowledge in filling with Colorado Courts E-Filing
- Bilingual English/German
- Project Management
- Report Generation
Interests
Timeline
Client Relations Manager
Kanthaka Group Law Firm
01.2021 - 12.2023
Clerical Worker
Kanthaka Group Law Firm
01.2020 - 12.2020
Comupter Security Certification - Information Technology
Pikes Peak State College
Unfinished Degree - Computer Security
University of Colorado
High School Diploma -
Palmer Ridge High School