Timothy Chapman
Southaven,Mississippi
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Engineer
Sysmex America, Inc.
Memphis, TN
03.2022 - Current
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Diagnosed system failures and determined most cost-efficient solutions.
- Assisted with the development of training materials and provided instruction to end-users.
- Developed technical solutions to resolve customer issues.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Medical Laboratory Technician
Anderson Regional Medical Center
Meridian, MS
08.2021 - 03.2022
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Verified patient information and collected specimens according to established protocols.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Prepared detailed reports summarizing investigative activities and results.
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements.
- Investigated and troubleshot problems with equipment to diagnose malfunctions and complete basic maintenance.
Medical Laboratory Technician
Rush Hospital
Meridian, MS
08.2020 - 08.2021
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Processed specimens using automated analyzers according to standard operating procedures.
- Interpreted data from various sources including patient history, lab results, imaging studies.
- Provided technical support to clinicians regarding specimen collection requirements or other pertinent issues.
- Collaborated with other healthcare professionals when needed to provide optimal patient care.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
Education
MBA -
Western Governors University
Salt Lake City, UT01-2025
Bachelor of Science - Medical Technology
University of Arkansas Medical Sciences
12.2023
Associate in Applied Science in Medical Technology (A.A.S.) -
Meridian Community College
08.2021
Associate in Science (A.S.) -
East Central Community College
05.2017
Skills
- Resource Optimization/Management
- Project Management
- Microsoft Office
- Customer Management
- Troubleshooting
- Customer Service
- Software Applications
- Strong communication
- Troubleshooting and QA
Certification
American Society for Clinical Pathology
Timeline
Customer Service Engineer
Sysmex America, Inc.
03.2022 - Current
Medical Laboratory Technician
Anderson Regional Medical Center
08.2021 - 03.2022
Medical Laboratory Technician
Rush Hospital
08.2020 - 08.2021
MBA -
Western Governors University
Bachelor of Science - Medical Technology
University of Arkansas Medical Sciences
Associate in Applied Science in Medical Technology (A.A.S.) -
Meridian Community College
Associate in Science (A.S.) -
East Central Community College
Similar Profiles
Anne ZimmermannAnne Zimmermann
Director, Industrial Flow Cytometry at Sysmex America, Inc.Director, Industrial Flow Cytometry at Sysmex America, Inc.
MAURICE A. TURNERMAURICE A. TURNER
SharePoint Developer/Analyst at Sysmex America, Inc.SharePoint Developer/Analyst at Sysmex America, Inc.
Trevone WilliamsTrevone Williams
Field Service Technician at Sysmex AmericaField Service Technician at Sysmex America