Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Chapman

Gastonia,NC

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Owner/Manager

E.Dillard's Automotive LLC
Gastonia, NC
07.2023 - Current
  • Ensured all safety protocols were strictly adhered to within the shop environment.
  • Operated specialized diagnostic tools such as oscilloscopes or multi-meters to troubleshoot faults in electrical circuits.
  • Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
  • Cleaned fuel injection systems with special detergents or solvents to remove deposits from fuel injectors or intake valves.
  • Ensured compliance with federal regulations concerning emissions control standards during vehicle inspections.
  • Followed safety procedures while working on cars to minimize risks of injury or accidents.
  • Checked fluid levels in cooling systems, power steering reservoirs and other components of the car.
  • Repaired faulty electrical wiring harnesses within automobile engines.
  • Fabricated replacement parts when required using shop tools such as lathes or drill presses.
  • Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
  • Assisted customers in selecting appropriate replacement parts for their vehicles.
  • Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Attended regular training sessions to stay abreast of changes in industry trends and regulations.
  • Prepared sales contracts and other necessary paperwork for vehicle purchases.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.

Bus Driver

City of Gastonia
Gastonia, NC
04.2019 - 06.2023
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Helped unload luggage from buses upon arrival at destination stops.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Maintained order among passengers during trip by enforcing rules of conduct.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Greeted customers in a friendly manner when boarding the bus.
  • Verified that all passengers were seated before operating the bus.
  • Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.

Delivery Driver

Lowes Home Improvement Stores
Detroit, MI
03.2014 - 03.2019
  • Checked tires for proper inflation before leaving on each route.
  • Assisted warehouse personnel in packing orders when necessary.
  • Received daily delivery instructions and route assignments from dispatch.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Maintained accurate records of goods delivered and collected payments as required.

Maintenance Supervisor

Sears Roebuck
Gastonia, NC
08.2008 - 12.2013
  • Assisted in the installation of new machinery and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Routinely inspected plant equipment for signs of wear or malfunctioning parts.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Trained junior technicians on best practices for machine operation and repair.
  • Adjusted machine settings according to manufacturing specifications.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Installed new pumps, compressors, boilers and other mechanical systems.

Education

Associate of Business Administration - Business Administration And Management

WCCC
Detroit, MI
08-1991

High School Diploma -

East Catholic
Detroit, MI
06-1989

Skills

  • Budget Administration
  • KPI Management
  • Marketing tactics
  • Administrative Oversight
  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Employee Development
  • Verbal and written communication
  • Marketing
  • Sales management
  • Staff hiring
  • Financial Management
  • Parts Replacement
  • Tool management
  • Supply Management
  • Codes Compliance
  • Maintenance Scheduling
  • Equipment Installation
  • Power and hand tool use
  • Troubleshooting skills
  • Drywall Repair
  • Reporting and documentation
  • Maintaining components
  • Hand and power tools
  • Equipment Repair
  • Understanding schematics
  • Snow clearing
  • Mechanical expertise
  • Plumbing Repairs
  • Building Maintenance
  • Project Management
  • Loss Prevention
  • Contract Management
  • Policy Implementation
  • Business Planning
  • Customer Retention
  • Staff Training
  • Operations Management
  • Employee Management
  • Strategic Planning
  • Client Relationship Management
  • Customer Service
  • Partnership Development
  • Risk Assessment and Management
  • Customer Relations
  • Process Improvement
  • CCTV Surveillance
  • Stationary surveillance
  • CCTV Monitoring
  • Crime Prevention
  • Access Control
  • Arrest procedures
  • Emergency Management
  • Staff Management
  • Emergency Response
  • Electronic surveillance
  • Investigation documentation
  • Document Management
  • Identification verification
  • Report Generation
  • Fire safety training
  • High level of integrity
  • Conflict resolution techniques
  • Shift work experience
  • First aid and CPR certified
  • General security
  • Security Screenings
  • Report Writing
  • Background Checks
  • Relationship building and management
  • Security systems knowledge
  • Complex Problem-Solving
  • Crime prevention methods
  • Surveillance
  • Alarm monitoring
  • Night and Safe Deposit Procedures
  • Threat Assessment
  • Crisis intervention training
  • Weapons training
  • Surveillance expertise

Certification

  • CDL Driver
  • Heavy Equipment Operator
  • ABM-Degree

Timeline

Owner/Manager

E.Dillard's Automotive LLC
07.2023 - Current

Bus Driver

City of Gastonia
04.2019 - 06.2023

Delivery Driver

Lowes Home Improvement Stores
03.2014 - 03.2019

Maintenance Supervisor

Sears Roebuck
08.2008 - 12.2013

Associate of Business Administration - Business Administration And Management

WCCC

High School Diploma -

East Catholic

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Timothy Chapman