Customer service professional with over 5 years of experience. Effective team player with the ability to work independently. Quick and efficient learner of all procedures. Proficient in Microsoft Office: Word, PowerPoint, and Outlook.
Overview
14
14
years of professional experience
Work History
Warehouse Packer
Life Extenstion Foundation
, NJ
04.2017 - Current
Assembled and packed orders according to customer specifications.
Verified accuracy of items picked against packing list.
Labeled boxes, containers, and pallets for shipment purposes.
Collected empty pallets for reuse or disposal in accordance with company policy.
Operated forklift to move, load, and unload materials from trucks or other vehicles.
Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
Received incoming shipments, inspected contents, compared against invoices and purchase orders.
Used handheld scanners to track inventory movement within the warehouse system.
Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
Identified damaged or defective products upon receipt and reported them accordingly.
Provided support for trainers in order to ensure successful delivery of courses.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Truck Unloader
Amazon LLC
Avenel, NJ
01.2015 - 03.2017
Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
Organized stock in warehouse shelves to ensure efficient product location.
Palletized products for shipment using wrapping and strapping equipment.
Loaded outbound shipments onto trucks, trailers, and railcars according to customer requirements.
Reported any damaged goods to supervisor immediately upon unloading.
Inspected all incoming loads for accuracy against shipping documents.
Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
Worked closely with supervisors to adhere to daily work schedules and production goals.
Directed and supervised team of 15 employees in daily operations.
Recruited, trained, mentored, coached, evaluated, and terminated staff as necessary.
Student Intern
Woodbridge Municipal Court
Woodbridge, NJ
09.2014 - 01.2015
Sorted more than 50 documents daily by township order
Attended and documented court activities every week
Attended weekly team meetings and provided feedback on projects.
Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
Maintained contact databases by entering relevant information into spreadsheets or other programs.
Camp Counselor
JFK Community Center
Rahway, NJ
03.2011 - 09.2012
Ensured smooth operation for a group exceeding 40 children
Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
Facilitated group problem-solving discussions to build positive relationships among campers.
Developed individualized behavior management plans for campers with special needs.
Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
Created an environment conducive to learning by implementing positive reinforcement strategies.
Assisted in developing weekly lesson plans for various age groups.
Office Clerk
Columbus Circle Imaging
New York, NY
01.2011 - 01.2012
Handled documentation and management of medical records digitally
Directed patients to relevant diagnostic areas
Communicated effectively with patients regarding prescriptions
Greeted customers, answered inquiries, and directed them to the appropriate department.
Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
Processed incoming and outgoing mail daily.
Answered phone calls in a professional manner and transferred calls accordingly.
Organized office supplies and maintained an inventory of stock items.