Timothy Cho
Urban Outfitters
Irvine,CA
7
years of professional experience
Dynamic retail professional with a proven track record at Urban Outfitters, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adeptat maintaining organized sales floors and driving sales performance in fast-paced environments. Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Work History
Key Holder
1 Year 7 Months- Opened and closed store, securing cash handling, alarms, and merchandising standards.
- Assisted associates on sales floor, supporting customer service and transaction accuracy.
- Monitored fitting rooms and sales areas, maintaining organization and loss prevention awareness.
- Processed shipments, replenished inventory, and organized stockroom for efficient product availability.
- Balanced registers, resolved basic point-of-sale issues, and completed end-of-day reconciliation.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate
3 Years 7 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Service Worker
7 Months- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma
Skills
Exceptional customer service
Time Management
Reliable and punctual
Problem-Solving
Multi-tasking strength
Listening Skills
Problem-solving skills
Teamwork and Collaboration
Sales leadership
Sales floor organization
Cash handling
Customer service management
Daily reporting
Timeline
Key Holder
Urban Outfitters
04.2025 - CurrentRead More
Sales Associate
Urban Oufitters
04.2023 - 2025Read More
Food Service Worker
Wetzel's Pretzels
08.2019 - 03.2020Read More
Irvine High School
High School Diploma
Read More