Timothy Christians
Schaumburg,IL
Summary
Soap Maker for over 12 years - both solid and liquid. Spontaneous prose writer circa 1999, vis a vis Cannabis.
Overview
26
26
years of professional experience
Work History
Pension Analyst - Pension Policy & Control
Central States Health & Welfare & Pension Fund
Chicago, IL
01.2017 - Current
- Analyzed and resolved Fund denial appeals through comprehensive research.
- Coordinated document production with claimants through multiple mediums.
- Focus on adherence to the Pension Fund's abidance to Federal ERISA laws.
Benefits Specialist
Central States Health & Welfare & Pension Fund
Chicago, IL
02.2015 - 01.2017
- Handle upwards of 100+ calls in a 7 hour shift
- Researched and resolved participant inquiries regarding benefits programs, including but not limited to Pharmacy.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
Customer Service Advocate
ActiveHealth Management
Rolling Meadows, IL
01.2008 - 11.2013
- Handled approximately 80 inbound and outbound calls per shift
- Interpreted a variety of instructions furnished in written, oral or diagram form.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Agent
The Ambassador East Hotel
Chicago, IL
08.2007 - 01.2008
- Compiled and reconciled income receipts from hotel guests from reports to signed copies in amounts exceeding $20k per week.
Server
Chili's Bar and Grill
Algonquin, IL
06.2006 - 09.2007
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Frank's Nursery and Crafts
Ceysral Lake, IL
04.1999 - 08.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Fine Arts in English Literature - Beat Literature
UNIVERSITY OF IOWA
Iowa City, IA05.2005
Skills
- Writing Skills
- Time management
- Customer service
- Microsoft Office
- English (20 years)
- Adobe PDF Creator
- Adobe Acrobat
- Benefits Management (10 years)
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
French
Limited Working
Timeline
Pension Analyst - Pension Policy & Control
Central States Health & Welfare & Pension Fund
01.2017 - Current
Benefits Specialist
Central States Health & Welfare & Pension Fund
02.2015 - 01.2017
Customer Service Advocate
ActiveHealth Management
01.2008 - 11.2013
Front Desk Agent
The Ambassador East Hotel
08.2007 - 01.2008
Server
Chili's Bar and Grill
06.2006 - 09.2007
Cashier
Frank's Nursery and Crafts
04.1999 - 08.2001
Bachelor of Fine Arts in English Literature - Beat Literature
UNIVERSITY OF IOWA