Timothy Clevenger
Kalamazoo,MI
Summary
Dynamic leader with a proven track record at Arg Resources, adept in promotional strategies and team building. Elevated customer satisfaction and loyalty through expert conflict resolution and mentoring. Skilled in cash handling and store operations, consistently enhancing store performance and employee development. Achieved significant improvements in operational efficiency and sales growth. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Arg Resources
09.2021 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Key Holder
Arg Resources
09.2018 - 09.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Team Member
Arg Resources
02.2018 - 09.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Line Cook
Pasche's
07.2016 - 01.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
High School Diploma -
Pennfield Highschool
Battle Creek, MI06.2015
Skills
Promotional strategies
Store operations
Employee Scheduling
Training and mentoring
Staff Training and Development
Safety enforcement
Sales proficiency
Marketing initiatives
Promotional Campaigns
Resource Management
Cash Handling
Product ordering
Store maintenance
Alarm systems
Product Demonstrations
Superior Work Ethic
Leadership Development
Team Building and Motivation
Inventory Oversight
Certification
Serv-Safe Certifacation
Timeline
Key Holder Supervisor
Arg Resources
09.2021 - Current
Key Holder
Arg Resources
09.2018 - 09.2021
Team Member
Arg Resources
02.2018 - 09.2018
Line Cook
Pasche's
07.2016 - 01.2017
High School Diploma -
Pennfield Highschool
Serv-Safe Certifacation
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