TIMOTHY CLINTON
North Weymouth,MA
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
10
10
years of professional experience
Work History
QA Engineer
Toast Inc
02.2021 - 02.2024
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Reduced product defect rates by creating robust test cases and meticulously executing them.
- Improved team efficiency with streamlined test processes, resulting in faster release cycles.
- Ensured optimal user experience by conducting thorough usability testing on multiple platforms.
- Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
Customer Care Representative
Toast Inc
06.2017 - 02.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Claims Adjuster
Progressive
09.2014 - 06.2017
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Provisioning Representative
Granite Telecommunications
11.2013 - 10.2014
- Placed and reviewed orders to transfer customers’ phone service to Granite
- Coordinated the transfer of service from previous provider to Granite
- Worked with other departments to ensure orders are placed correctly and met the customers’ needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Arts - English and Spanish
Loyola University Maryland
Baltimore, MD05.2013
Universidad de Alcalá
Alcalá de Henares, Madrid12.2011
Skills
- Test Planning
- Manual Testing
- Regression Testing
- Team Collaboration
- Attention to Detail
- Process change documentation
- Critical Thinking
- Root Cause Analysis
soccer
I'm an avid soccer fan playing since the age of 4
Languages
Spanish
Professional Working
Hobbies
- I'm an avid soccer fan, I've been playing since age 4
- I enjoy traveling and experiencing other cultures
Timeline
QA Engineer
Toast Inc
02.2021 - 02.2024
Customer Care Representative
Toast Inc
06.2017 - 02.2021
Claims Adjuster
Progressive
09.2014 - 06.2017
Provisioning Representative
Granite Telecommunications
11.2013 - 10.2014
Bachelor of Arts - English and Spanish
Loyola University Maryland
Universidad de Alcalá