Mark Cobb
Richmond Hill,GA
Summary
Vice President of Operations with expertise in leadership and process optimization. Proven track record in enhancing operational efficiency and driving exceptional customer service. Committed to achieving strategic business objectives through effective management and innovative solutions.
Overview
29
29
years of professional experience
Work History
Vice President of Operations
Veteran Carriers Warehouse
Savannah, Georgia
04.2024 - Current
- Optimized daily operations to enhance efficiency and streamline workflow processes.
- Facilitated meetings focused on process updates and team objectives.
- Oversaw development and implementation of operational policies and procedures.
- Led initiatives aimed at enhancing customer service through process optimization.
- Monitored performance metrics to ensure achievement of established objectives.
- Generated and executed business strategies to boost revenue while developing operational base.
- Resolved escalated customer complaints regarding product quality and delivery delays.
Chief Financial Officer-Co-Owner
Supply Chain Warehouses Savannah
Savannah, Georgia
10.2020 - 04.2024
- Managed financial planning and analysis for supply chain operations, ensuring alignment with strategic goals.
- Developed budgets that supported operational strategies and monitored performance against targets.
- Oversaw cash flow management, including accounts receivable, accounts payable, payroll, and banking functions.
- Created annual budgets and analyzed outcomes to ensure achievement of financial objectives.
- Implemented continuous improvement initiatives to enhance operational efficiency and profitability.
- Evaluated new business opportunities to assess financial viability and project feasibility.
Service Center Director
Averitt Express
Savannah, Georgia
01.2015 - 06.2019
- Supervised team members to optimize workflow and enhance service quality.
- Managed daily operations in fast-paced service center to improve efficiency.
- Resolved customer inquiries promptly, leading to increased satisfaction levels.
- Identified process improvement opportunities to elevate service offerings.
- Implemented safety protocols to ensure a secure working environment.
- Streamlined operational processes, reducing labor costs and boosting profits.
- Addressed escalated customer issues through root cause analysis and corrective actions.
- Provided follow-up communication to ensure resolution of customer concerns.
Service Center Manager
AAA Cooper Transportation
Pompano Beach, Florida
09.2013 - 01.2015
- Streamlined service center operations by implementing process improvements.
- Oversaw daily operations, ensuring strict compliance with safety protocols.
- Managed staff schedules and assigned tasks to enhance workflow efficiency.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Conducted regular performance evaluations, delivering constructive feedback to team members.
- Assessed individual progress towards goals through performance reviews with team members.
- Provided guidance and support on complex customer inquiries to facilitate resolution.
Service Center Manager
Old Dominion Freight
Vidalia, Georgia
11.2009 - 09.2013
- Oversaw daily operations and ensured compliance with safety protocols.
- Implemented process improvements to streamline service center operations.
- Conducted regular performance evaluations and provided constructive feedback.
- Managed scheduling, monitoring performance and creating daily reports.
- Streamlined operations processed to reduce labor costs and increase profits.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Conducted regular performance reviews with team members to assess individual progress towards goals.
Service Center Manager
Southeastern Freight Lines
Macon, Georgia
04.1996 - 11.2009
- Over the course of my career at Southeastern I was the manager in West Palm Beach, Fort Myers, Suwanee, and Macon.
- Oversaw daily operations and ensured compliance with safety protocols.
- Implemented process improvements to streamline service center operations.
- Conducted regular performance evaluations and provided constructive feedback.
- Managed scheduling, monitoring performance and creating daily reports.
- Streamlined operations processed to reduce labor costs and increase profits.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
Education
MBA - Finance
Georgia Southern University
Statesboro, GA05-1996
BBA - Finance
Georgia Southern University
Statesboro, GA06-1992
High School Diploma -
Calvary Baptist Day School
Savannah, GA06-1987
Skills
- Operational strategy
- Policy development
- Performance monitoring
- Financial analysis
- Budget management
- Supply chain management
Timeline
Vice President of Operations
Veteran Carriers Warehouse
04.2024 - Current
Chief Financial Officer-Co-Owner
Supply Chain Warehouses Savannah
10.2020 - 04.2024
Service Center Director
Averitt Express
01.2015 - 06.2019
Service Center Manager
AAA Cooper Transportation
09.2013 - 01.2015
Service Center Manager
Old Dominion Freight
11.2009 - 09.2013
Service Center Manager
Southeastern Freight Lines
04.1996 - 11.2009
MBA - Finance
Georgia Southern University
BBA - Finance
Georgia Southern University
High School Diploma -
Calvary Baptist Day School
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