Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Timothy Cole

Pueblo,Colorado

Summary

Sales professional 5 plus years' sales and customer service experience. Independent worker with high energy, excellent verbal, written communication skills and strong computer experience.

Overview

25
25
years of professional experience

Work History

Customer Care Representative

AT&T
Pueblo, Colorado
05.2012 - 02.2014
  • Provide customer service.
  • By answering customer inquiries, solving problems and providing new product information.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.​
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.

Insurance Agent

Progressive Insurance
Colorado Springs, Colorado
04.2005 - 05.2011
  • Sold auto, home, motorcycle, boat and RV insurance products to individuals.
  • Used consultative selling techniques.
  • Answered insurance questions regarding state specific laws.
  • Recommended insurance coverage's based on customer needs.
  • Calculated quotes and educated potential clients on insurance options.

Caregiver

Pueblo Community Resources
Pueblo, Colorado
01.2000 - Current
  • Develops schedule of therapeutic activities with and for individual clients.
  • Coordinates and supervises clients on outings.

Abatement Supervisor

Servpro
Pueblo, CO
08.2014 - Current
  • Remarkable inspection and supervisory experience in asbestos infestation.
  • In-depth knowledge of asbestos and construction regulations Familiarity with EPA and state regulations.
  • Extensive knowledge of the processes, materials, machines and tools used in Asbestos Abatement.
  • Uncommon ability to work in temperature extremes .
  • Exceptional ability to work in a respirator and protective clothing.

Education

High School Diploma -

Pueblo County High School
Pueblo, CO

Skills

  • Web-based reporting tools
  • Internet savvy
  • Computer Literate
  • Listening skills
  • Proactive team player
  • OSHA Certified
  • CPR Certified
  • EPA Certified​
  • Safety-oriented
  • Youth sports coach

Accomplishments

  • Customer Service Researched, calmed and rapidly resolved customer conflicts to prevent loss of customer accounts.
  • Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
  • Product Promotion Up-sold products and motivated customers to upgrade current product plans.

Timeline

Abatement Supervisor

Servpro
08.2014 - Current

Customer Care Representative

AT&T
05.2012 - 02.2014

Insurance Agent

Progressive Insurance
04.2005 - 05.2011

Caregiver

Pueblo Community Resources
01.2000 - Current

High School Diploma -

Pueblo County High School

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Timothy Cole