Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Timothy Coleman

Santa Barbara,CA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player. Efficient Night Auditor known for high productivity and completing tasks with precision. Possess specialized skills in financial reconciliation, guest service management, and reporting accuracy. Excel in time management, problem-solving, and communication, ensuring smooth operations during night shifts.

Overview

25
25
years of professional experience

Work History

Cashier

Grocery Outlet Bargain Market
Santa Barbara, CA
05.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.

Cashier

76 Gas Station
Goleta, CA
06.2008 - 02.2010
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Night Auditor

El Prado inn
Santa Barbara, CA
09.1999 - 08.2001
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Input and confirmed reservations for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Verified customer credit to establish payment method for accommodations.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Arranged tours, taxis or restaurant reservations for customers.

Education

GED -

Wake Center
Santa Barbara, CA
01-2024

Skills

  • Returns processing
  • ID Verification
  • Payment Processing
  • Customer Assistance
  • POS Systems
  • Drawer balancing
  • Hardware Repair
  • Software Upgrades
  • Preventive Maintenance
  • Network Administration
  • Software Installation
  • System Configuration
  • Multitasking and Organization
  • Disaster Recovery
  • Troubleshooting
  • Technical Support
  • Hardware and software updates
  • Security Updates
  • Security Patches
  • Technical Troubleshooting
  • Hardware and software installation
  • Data Entry
  • System Administration
  • Customer Service
  • Cash Handling
  • Merchandise Restocking
  • Guest Services
  • Payment Collection
  • Customer Satisfaction
  • Customer inquiries

Languages

English
Professional

Timeline

Cashier

Grocery Outlet Bargain Market
05.2024 - Current

Cashier

76 Gas Station
06.2008 - 02.2010

Night Auditor

El Prado inn
09.1999 - 08.2001

GED -

Wake Center
Timothy Coleman