TIMOTHY COLEMAN

• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
• Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
• Collaborated on the creation of 24/7 Mental Health Primary Residential Center.
• Ensure licensure/accreditation standards are maintained in regards to The Joint Commission, Behavioral Health Care, MO Dept. of Mental Health, and related regulatory/oversight agencies
• Directed hiring and onboarding programs for new employees.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Educated employees on company policy and kept employee handbook current.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Liaised between multiple business divisions to improve communications.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Collaborated on the expansion of Substance Use Disorder PHP, IOP, and OP treatment services to include 24/7 Detox Residential Center.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance.
• Responsible for Quality Management Performance Improvement. Data collection, organization, review of relevant publications/announcements of regulatory agencies, client and chart reviews, facility inspections, patient surveys, outcome rating scales, staff in-service, and review of departments
• Creation, revision, and usage of company-wide primary structure of operational materials and documentation.

• Provided knowledgeable service and support for all customer needs.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Use of Customer Relationship Management (CRM) in call center.

• Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
• Promoted a positive classroom environment by establishing clear expectations and fostering strong communication among students, parents, and staff members.
• Increased overall student achievement by utilizing differentiated instructional methods.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Creator and facilitator of "Coleman’s Camp," an enrichment program for students meeting as specialized groups to study, explore, and interact with problem solving models, experiments, and higher level curriculum as well as "The Comedy and Storytelling Workshop: Using Film and Music Tools to teach Social Skills to Children on the Autism Spectrum"
• Member of Superintendent's Faculty Advisory Council, Elementary Site Council, and Student Intervention Team.
• Initiated process improvements, including digital and hardcopy file mapping, systemic structuring, and procedural efficiencies of instructional materials, resources, and logistics.

• Selected and trained in K-12 guidelines, school board policies, five-year plans, and legal issues, including hiring, evaluation, staff development, student management, discipline, school finance and related legislation, budgeting and business functions, and NEA negotiated agreement
• Supported staff on special assignments and ad hoc projects.
• Collaborated with team members on various projects, demonstrating strong interpersonal skills while working towards shared goals.
• Provided valuable insights into process improvement efforts by engaging in regular brainstorming sessions alongside other interns or more experienced staff members.

Additional details available upon request

Additional details available upon request

Additional details available upon request