Timothy Coleman
Cincinnati
Summary
Account management professional with a strong record in enhancing client relationships and driving revenue growth. Expertise in strategic planning, client communication, and problem-solving. Proven ability to negotiate contracts and resolve client issues effectively, while adapting to changing business environments.
Overview
27
27
years of professional experience
Work History
Technical Service Account Manager
Clean Harbors Environmental Service, Inc.
01.2020 - 04.2025
- Focuses on building business within territory as well as developing and maintaining strong customer relationships
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Clean Harbors Environmental Services, Inc. 42 Longwater Drive, Norwell, MA 02061 781.792.5000
Field Service Project Manager
Clean Harbors Environmental Service, Inc.
01.2018 - 01.2020
- Responsible for overseeing, quoting and developing customer relationships
- Facilitated seamless handoffs between phases of service projects, ensuring consistent alignment on objectives and deliverables across teams involved in each stage of the workstream.
- Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
- Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Clean Harbors Environmental Services, Inc.
Branch General Manager
Safety-Kleen Systems, Inc.
01.2006 - 01.2018
- Responsible for the sales growth, retention of customers, customer satisfaction, profitability, operational controls, health and safety performance and regulatory compliance of the Branch
- Led regular team meetings to review goals progress, identify challenges, and celebrate successes together as a cohesive unit.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Driving consistent service excellence across all lines of business.
- Safety-Kleen Systems, a division of Clean Harbors Environmental Services, Inc.
Customer Service Manager
Safety-Kleen Systems, Inc.
01.2001 - 01.2006
- Responsible for the supervision and oversight of daily scheduled service, transportation compliance & customer satisfaction
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Safety-Kleen Systems, a division of Clean Harbors Environmental Services, Inc.
Service & Sales Representative
Safety-Kleen Systems, Inc.
11.1997 - 01.2001
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH06.1990
Bachelor of Arts - Communication
Wright State University
Dayton, OHSkills
- Account management and oversight
- Customer service and client relations
- Contract negotiation
- Team collaboration
- Revenue generation
- Sales development and performance
- Goal achievement
Accomplishments
- Business Development: - Developed strong relationships with new & current customers which resulted in 15% increase in revenue year over year.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Technical Service Account Manager
Clean Harbors Environmental Service, Inc.
01.2020 - 04.2025
Field Service Project Manager
Clean Harbors Environmental Service, Inc.
01.2018 - 01.2020
Branch General Manager
Safety-Kleen Systems, Inc.
01.2006 - 01.2018
Customer Service Manager
Safety-Kleen Systems, Inc.
01.2001 - 01.2006
Service & Sales Representative
Safety-Kleen Systems, Inc.
11.1997 - 01.2001
Bachelor of Arts - Communication
Wright State University
High School Diploma -
Beavercreek High School
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