Timothy Coleman
Fort Wayne Fire Department
Fort Wayne,IN
15
years of professional experience
Commercial Technician supporting residential and commercial water systems through water softener repair, water testing of over 150 samples per week, and customer issue resolution. Improves service quality by handling on-site evaluations, internal audits, and customer surveys while resolving 50–100 water-system service issues per month and supporting operational improvements. Operates forklifts, front-end loaders, and slakers as part of daily field and plant work.
Work History
Firefighter/Emergency Medical Technician
2 Years 3 Months- Responded to emergency calls, providing immediate assistance and life-saving interventions.
- Operated firefighting equipment and tools effectively during fire suppression operations.
- Conducted fire safety inspections to identify hazards and ensure compliance with regulations.
- Mentored junior firefighters in emergency response protocols and safety practices.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform life-saving procedures and other emergency medical services.
- Drove and operated structural ladder trucks, engines, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Commercial Technician
4 Years 5 Months- Resolved thousands of client issues, enhancing operations and delivering exceptional support.
- Enhanced customer satisfaction by effectively resolving water and softener issues.
- Worked with residential and commercial customers to understand needs and provide top to bottom service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Implemented operational improvements that led to significant cost savings and higher profit margins.
- Operated equipment such as front-end loaders, forklifts and slakers regularly.
- Collected water samples to test alkalinity, hardness and residual levels.
Warehouse Lead
4 Years- Oversaw daily operations and shipping and handling processes.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Coordinated daily work strategies to effectively move and ship products, ensuring adherence to oral and written instructions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Enforced safety policies and practices among personnel, ensuring appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping processes, ensuring timely and accurate fulfillment of shipping and handling tasks.
Education
High School Diploma
- Awarded CORE 40
No Degree - Business Administration
- Dean's List [Summer and Fall Semesters of 2022 & 2023]
Skills
Issue analysis
Staff education and training
Repair services
Process improvement
Water testing
Preventive maintenance
Supervision
Shipping and receiving operations
Quality assurance
Inventory control
Materials transportation
Safety inspections
Timeline
Firefighter/Emergency Medical Technician
Fort Wayne Fire Department
05.2024 - CurrentRead More
Commercial Technician
Culligan Water Conditioning
07.2016 - 12.2020Read More
Warehouse Lead
United States Marine Corps
12.2011 - 12.2015Read More
Concordia Lutheran High School
High School Diploma
Read More
Ivy Tech Community College of Indiana
No Degree from Business Administration
Read More