Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Timothy Collier

Fresno,TX

Summary

Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Team Member

HEB Grocery Store
04.2022 - Current
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

To-Go Server

Saltgrass Steakhouse
07.2020 - 04.2022
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Education

Associate of Science - Biology

Houston Community College
Houston, TX
12.2025

Bellaire High School
Bellaire, TX
06.2020

Skills

  • Workplace Safety
  • Store maintenance
  • Reliability and punctuality
  • Stock replenishment
  • Cash Handling Accuracy
  • Customer Engagement
  • Customer Service
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Honest and Dependable

Accomplishments

    HEB'S 2023 Customer Service Nominee, and 2023 Spirit Award Nominee.

Certification

Electric Jack Certification

Pallet Jack Certification

Timeline

Store Team Member

HEB Grocery Store
04.2022 - Current

To-Go Server

Saltgrass Steakhouse
07.2020 - 04.2022

Associate of Science - Biology

Houston Community College

Bellaire High School

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Timothy Collier