Timothy Conley
Wellington
Summary
Results-driven Dispatch Manager with expertise in logistics software and route optimization. Proven ability to enhance delivery efficiency and customer satisfaction through effective dispatch coordination and policy development.
Overview
39
39
years of professional experience
Work History
Dispatch Manager
Escence LTD
Cleveland
06.2022 - 11.2025
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Utilized logistics software to track shipments and optimize routes efficiently.
- Developed scheduling strategies to maximize resource allocation and minimize delays.
- Communicated effectively with drivers to relay instructions and updates promptly.
- Resolved customer inquiries related to shipment status and delivery issues.
- Utilized GPS systems to track vehicle locations in real time.
- Ensured that all vehicles met DOT standards for safety inspections.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Investigated any accidents involving company vehicles.
- Provided timely updates to customers about their orders or deliveries.
- Developed policies for driver safety and customer service.
Dispatcher Manager
Cleveland FR8T Systems
Cleveland
10.1999 - 06.2022
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed a team of dispatchers, providing guidance and support as needed.
- Utilized logistics software to track shipments and optimize routes efficiently.
- Developed scheduling strategies to maximize resource allocation and minimize delays.
- Communicated effectively with drivers to relay instructions and updates promptly.
- Resolved customer inquiries related to shipment status and delivery issues.
- Trained new dispatch staff on procedures and best practices for efficiency.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Fielded incoming calls, answered questions and transferred calls internally.
Assistant DC Manager
Lesco
Avon Lake
06.1986 - 10.2000
- Coordinated daily operations to enhance team efficiency and service delivery.
- Trained new staff on company policies and customer service standards.
- Implemented process improvements to streamline workflow and reduce delays.
- Collaborated with management to execute promotional events and initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Black River High
Sullivan, OH06-1985
Skills
- Logistics software
- Route optimization
- Dispatch coordination
- Vehicle safety inspection
- Policy development
- Customer relationship management
- Crisis management
- Customer communication
- DOT compliance
- Strong leadership
References
References available upon request.
Timeline
Dispatch Manager
Escence LTD
06.2022 - 11.2025
Dispatcher Manager
Cleveland FR8T Systems
10.1999 - 06.2022
Assistant DC Manager
Lesco
06.1986 - 10.2000
High School Diploma -
Black River High