Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Constantine

Bel Air,MD

Summary

Proactive and caring worker with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

8
8
years of professional experience

Work History

Preloader

United Parcel Service, UPS
11.2022 - Current
  • Optimized loading efficiency by assessing and organizing packages based on destination and priority.
  • Streamlined package handling processes for enhanced workflow and reduced error rates.
  • Improved delivery times with strategic sorting of parcels according to routes and schedules.
  • Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.

Lead Customer Service Associate

Wawa Inc
07.2022 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Managed store safe and distributed money to registers
  • Delegated tasks and positions to associates to best fit the shift and associates' strengths
  • Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
  • Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
  • Deescalated tense customer situations to best meet customers' satisfaction

Night Supervisor

Wawa Inc
01.2021 - 07.2021
  • Improved employee performance by conducting regular evaluations and providing constructive feedback.
  • Streamlined workflow processes for increased efficiency during night operations.
  • Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Developed strong relationships with staff members through effective communication and leadership efforts.

Lead Customer Service Associate

Wawa Inc.
10.2018 - 01.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Managed store safe and distributed money to registers
  • Delegated tasks and positions to associates to best fit the shift and associates' strengths
  • Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
  • Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
  • Deescalated tense customer situations to best meet customers' satisfaction

Field Technician

Aquatic Effects
06.2018 - 10.2018
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Made daily logs keeping details of equipment used for each job
  • Maintained employee time sheets
  • Identified issues quickly and efficiently to ensure fast resolutions and customer satisfaction
  • Operated a series of hand/power tools
  • Built and maintained natural and manmade waterworks
  • Built and maintained plumbing systems for commercial and residential pump systems and pipelines
  • Answered phone calls accepting jobs and addressing customer questions and concerns

Customer Service Associate

Wawa Inc.
08.2016 - 10.2018
  • Operated food service deli
  • Restocked shelves and fridges
  • Operated cash registers
  • Greeted and conversed with customers
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Operated specialty beverage workstation
  • Completed daily cleaning tasks to ensure a clean work environment
  • Answer phone to address customer questions and concerns

Host

Bonefish Grill
01.2018 - 06.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered phone to take reservations, take out orders, and address customer questions and concerns

Education

High School Diploma -

Bel Air High School
Bel Air, MD
05.2018

Skills

  • Cleaning and Organization
  • Problem Solving
  • Adaptability
  • Time Management
  • Record Keeping
  • Task Prioritization
  • Customer Service
  • Multitasking
  • Conflict Resolution
  • Order Taking
  • Teamwork and Collaboration
  • Staff Management

Timeline

Preloader

United Parcel Service, UPS
11.2022 - Current

Lead Customer Service Associate

Wawa Inc
07.2022 - 12.2023

Night Supervisor

Wawa Inc
01.2021 - 07.2021

Lead Customer Service Associate

Wawa Inc.
10.2018 - 01.2021

Field Technician

Aquatic Effects
06.2018 - 10.2018

Host

Bonefish Grill
01.2018 - 06.2018

Customer Service Associate

Wawa Inc.
08.2016 - 10.2018

High School Diploma -

Bel Air High School

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Timothy Constantine