Proven goal orientated, and results driven servant leader in the automotive industry, with over 20 years of sales, finance and operations management.
Overview
20
20
years of professional experience
Work History
General Manager
Classic Toyota of Wilkesboro
North Wilkesboro, NC
03.2024 - 06.2024
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Navigated the dealership out of South East Toyota Dealer Review through my relationship with the manufacturer, and implementation of customer centric processes and employee accountability.
Took charge of implementing a new sales and finance process to enhance transparency and prioritize customer satisfaction.
Achieved profitability and sales efficiency within three months while simultaneously increasing fixed absorption by over 15%.
General Sales Manager
Johnson Automotive
Durham, NC
03.2021 - 03.2024
Drove team members to exceed targets by establishing goals, closely monitoring performance on a daily basis, and executing strategies for continuous improvement.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Identified trends, patterns, and strategies through thorough analysis of financial data
Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.
Implemented company end-to-end technology platform.
Exceeded company sales and gross profit records during unprecedented sales environment
Implemented ComplyAuto Compliance upgrade and established real time stress tests program for the entire group of dealerships.
Served as dealership compliance and safeguards point of contact for the dealership.
Finance Director
Hendrick Toyota of Apex
Apex, North Carolina
10.2019 - 11.2021
Successfully approved financing applications, closed sales contracts, and effectively cross-sold insurance products while adhering to state laws.
Worked closely with sales managers and consultants in fostering a productive atmosphere, resulting in optimal profit margins and heightened customer contentment.
Maintained PVR and Penetration levels well above benchmark while minimizing chargebacks.
Organized regular meetings with all finance staff to discuss performance evaluation, cash flow assessment, and projected opportunities for the following week.
Held monthly team meeting focused on monthly/yearly rankings, changes to any lending guidelines, and review of monthly manufacturer incentives.
Collaborated with Sales Team to identify and initiate training program for developing a talent pool for upcoming financial roles.
Served as a point of contact for corporate compliance and safeguards adherence.
Submitted annual Safeguard and Complance Reports as stipulated in the Safeguards Rule.
New Vehicle Sales Director
Coggin Toyota of the Avenues
JACKSONVILLE, FL
05.2018 - 10.2019
Implemented strategic approaches to promote growth by enhancing advertising, optimizing sales, updating pricing and managing new programs.
Reorganized finance and accounting departments to improve efficiency and cut excess spending.
Evaluated budget plans and current costs to project trends and recommend updates.
General Sales Manager
Fred Anderson Nissan Of Fayetteville
Fayetteville , NC
04.2017 - 05.2018
Re-Established failing dealership sales, service and financial processes.
Implemented updated and proven sales and finance practices that increased sales 200% and profit over 100%
Successfully increased performance to the ultimate goal of initiating a buy/sell of dealership.
Finance Director
Hendrick Toyota of Apex
Apex, NC
03.2011 - 04.2017
Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Compiled, interpreted and verified crucial financial data, both actual and projected.
Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
General Manager
Dorschel Toyota
Rochester, New York
03.2004 - 03.2011
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Earned Presidents Award for the first time in company history
Increased sales 75% and profitability 125%
Education
Bachelor of Arts - Political Science/English
University of Rochester
Rochester, NY
05.1997
Skills
Master AFIP Certified
JMA Finance Training
TQFM Finance Training
Dale Carnegie Institute Graduate
Trainer 7 Habits of Highly Effective People Course