Timothy Craft
El Paso,TX
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. My goal is to create a welcoming environment for guests and workers while maintaining cleanliness, guest retention and satisfaction.
Overview
7
7
years of professional experience
Work History
Crew Member
Chick-fil-A
06.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
HazMat/Exceptions Process Assistant
Amazon
12.2020 - 05.2022
- Oversaw the exceptions area and assisted in maintaining and lowering the backlog
- Cleaned leaks and spills whenever they occurred on the operations floor.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Supported special projects upon request from department manager.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
Learning Trainer
Amazon
03.2020 - 12.2020
- Developed and defined training policies in alignment with business needs.
- Illustrated continuous improvement and organizational effectiveness through training program outcomes.
- Evaluated training program outcomes and worked with management to design and implement improvements.
- Analyzed data from surveys and performance reports to determine departmental training needs.
- Explained goals and expectations required of trainees.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Amazon Associate
Amazon
12.2019 - 03.2020
- Graded items based on quality criteria
- Ensure customers got their order in a timely manner
- Solved complicated problems in regards to wrong items and orders being delivered improperly.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Identified needs of customers promptly and efficiently.
Floor Cook
McAllister’s Deli
01.2018 - 12.2019
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Education
High School Diploma -
Avon High School
Indianapolis, IN01.2010
Skills
- Production deadline management
- Memo preparation
- Report analysis
- Report development
- Labor relations
- Scheduling and calendar management
- Proposal writing
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Time management
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
Magen Welch: 317-447-7531
Relation: Roommate and prior co-worker
Clint Ridge: 765-256-2229
Relation: Co-worker
Ty Brown: 317-412-6815
Relation: prior co-worker
Interests
Teaching, doing puzzles, and writing
Languages
English
Full Professional
Timeline
Crew Member
Chick-fil-A
06.2022 - Current
HazMat/Exceptions Process Assistant
Amazon
12.2020 - 05.2022
Learning Trainer
Amazon
03.2020 - 12.2020
Amazon Associate
Amazon
12.2019 - 03.2020
Floor Cook
McAllister’s Deli
01.2018 - 12.2019
High School Diploma -
Avon High School