Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Timothy Crump

Southport,NC

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7 years of experience interviewing specialists, witnesses and claimants to compile information. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 7 years of related experience and superior planning and time management abilities.

Overview

6
6
years of professional experience

Work History

Claims Adjuster/Auditor/Trainer

Cross Country Adjusting
09.2017 - Current
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Organized, planned and documented materials for [Type] claims.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
  • Assisted in updating training materials for new hires based on evolving industry standards and best practices.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Bunker Hill High School
Claremont, NC
06.1995

Skills

  • Insurance policy coverage knowledge
  • Claims Investigation
  • Team Training
  • Casualty and property loss
  • Property Damage Assessment
  • Settlement Negotiations
  • Report Writing
  • Policy Interpretation
  • Coverage Determination
  • Coaching and Mentoring
  • Property valuation
  • Highly motivated
  • Active Listening
  • Public Speaking
  • NC, WV, FL Claims Adjuster License
  • MS Office
  • Team Leadership
  • Settlement Negotiation
  • Computer Skills
  • Quality Control
  • Claims adjustment

Additional Information

I am a U.S. Navy Veteran and a graduate of the NC police academy. I have been in the insurance claims industry for 7 years. I started as a field adjuster and worked for 4 years covering 16 states. I was promoted to a company auditor and worked part time our in house training department. I trained company staff and protential future adjusters for 3 years. I trained adjusters from across the country in daily claims and deployed to storm centers during CAT events. I am proficient in Xactimate and Symbility and teach both estimating software during our trainings at our training center in Atlanta, GA.

Timeline

Claims Adjuster/Auditor/Trainer

Cross Country Adjusting
09.2017 - Current

High School Diploma -

Bunker Hill High School
Timothy Crump