Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Timothy Darr

Fostoria,OH

Summary

Dynamic professional with a proven track record at Best Western Fostoria Inn & Suites, excelling in operations management and exceptional communication. Spearheaded staff training initiatives and enhanced guest satisfaction through strategic service improvements. Skilled in property management systems and adept at fostering guest relations, demonstrating a balance of hard and soft skills to drive success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager

Best Western Fostoria Inn & Suites
03.2001 - Current


  • Exceptional customer service
  • Hiring staff, training, and scheduling two departments demonstrating best methods for customer service.
  • Maintained and troubleshot hotel property management systems.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Developed and implemented promotional strategies to increase occupancy.
  • Booked groups for weddings, sporting events and other events, providing best available room rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw day-to-day operations of 52-room hotel with staff of 10 employees.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Phlebotomist

Biolife Plasma Services
09.2001 - 03.2006


  • Exceptional customer service
  • Followed standard operating procedures and protocols to minimize risk of infection and injury
  • Apheresis venipuncture
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Assisted in training and onboarding new phlebotomists.


Education

High School Diploma -

Fostoria High School
1001 Park Avenue Fostoria, OH 44830

Certificate - Phlebotomy

Professional Skills Institute
Toledo, OH

Certificate - Travel & Tourism

Stautzenberger College
Findlay, OH

Skills

  • Exceptional customer service
  • Staff training and development
  • Exceptional communication
  • Property management systems
  • Complaint handling
  • Guest relations
  • Operations management
  • Hiring staff as well as training and scheduling
  • Reservation management
  • Proficient typing skills

Certification

Certificate of Phlebotomy Sciences

Certificate of Travel & Tourism

Timeline

Phlebotomist

Biolife Plasma Services
09.2001 - 03.2006

General Manager

Best Western Fostoria Inn & Suites
03.2001 - Current

High School Diploma -

Fostoria High School

Certificate - Phlebotomy

Professional Skills Institute

Certificate - Travel & Tourism

Stautzenberger College

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Timothy Darr