Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Dauphinais

Windsor,CT

Summary

Results-oriented Implementation Analyst with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

30
30
years of professional experience

Work History

Implementation Support Advisory

Fiserv, Inc
06.2013 - Current
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Documented specialized data and requirements to address business demands.
  • Increased sales by 70% by coaching team members on effective sales strategies to boost retention results.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Implement training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Identify discrepancies to devise and initiate cost-effective solutions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Offer assistance in implementing and developing training programs.
  • Test new software and hardware prior to deployment.

Implementation Analyst

Fiserv, Inc
03.2001 - 05.2023
  • Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email, and web-based contact channels with minimal supervision
  • Projects typically are multiphase, including analysis, configuration, training, testing and support
  • Thoroughly track, organize, document, and communicate all product implementation related activities for each client
  • Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors
  • Develop and maintain full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Become subject matter expert in products tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues
  • Provide testing and procedures, including conducting training and client presentations
  • Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams
  • Assist with documentation / review of implementation procedures.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Branch Manager

Windsor Federal Locks Credit Union
06.1993 - 02.2001
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness
  • Maintained friendly and professional customer interactions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Planned work schedules to maintain adequate staffing levels
  • Disciplined employees to encourage compliance with company policies and procedures
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Increased efficiency and drove branch revenue by optimizing daily operations
  • Established and built customer relationships through targeted outreach and initiatives
  • Verified cash by balancing cash drawers and maintaining cash count records
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Education

Bachelor of Science - Finance

Central Connecticut State University
New Britain, CT
05.1998

Skills

  • Programming and Design Skills
  • Strategic Planning and Review
  • Information Security
  • Project Documentation
  • Cost Estimation and Budgeting
  • Tools Customization
  • Best Practices and Standards
  • Conflict Resolution
  • Customer Service
  • Critical Thinking
  • Supervision & Leadership
  • Training & Development

Timeline

Implementation Support Advisory

Fiserv, Inc
06.2013 - Current

Implementation Analyst

Fiserv, Inc
03.2001 - 05.2023

Branch Manager

Windsor Federal Locks Credit Union
06.1993 - 02.2001

Bachelor of Science - Finance

Central Connecticut State University

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Timothy Dauphinais