Timothy Decker
Jersey City,NJ
Summary
Director of Cloud and Website Operations with 20+ years of experience. I am always striving to maintain and grow a strong team by demonstrating a passion for bringing innovative technological solutions to solve complex business challenges. A customer-first mindset is always at the forefront of any decisions I make for the organization and dominates my day-to-day agenda. An abundance of collaboration with customer service representatives, program/project and product managers, qa, engineers, and vendor services teams helps me ensure time-sensitive projects achieve the desired business outcomes smoothly and seamlessly to our customer.
Overview
23
23
years of professional experience
Work History
Director Cloud & Website Operations
Saks Off5th
01.2020 - 01.2024
- Oversaw a team of 10 infrastructure engineers, site reliability engineers, and infrastructure analysts (4 US-based and 6 India-based)
- Hands-on involvement in successful migration from Blue Martini to SalesForce Commerce Cloud (including 3 production websites, 2 mobile apps, and connected downstream services in 1 year)
- Directed operational support of AWS-based systems and services in conjunction with AWS AMS
- Developed and spearheaded the organization’s business/production readiness assessment and sign off process
- Responsible for organizing and directing yearly holiday preparedness evaluations and actions with business stakeholders from across the organization (200-plus personnel involved)
- Integral in developing the organization’s standard for release management procedures, accountable for all production releases
- Constructed and presented yearly operations strategic roadmap to senior leadership
- Presided over adoption of third-party website monitoring and enhancement tools (NewRelic, Akamai mPulse/PIM, LogRocket)
- Key member of the organization’s architecture review board
- Responsible for vendor contract evaluations and negotiations
- On-call escalation point of contact for all severity 1 and 2 incidents occurring on the production website(s).
Lead Infrastructure Engineer
Hudson’s Bay Company
01.2018 - 01.2020
- Led a team of 4 engineers, including 1 back-end developer, 1 front-end developer and 2 infrastructure engineers
- Championed cost effective use of AWS services within a 3-month discovery and implementation timetable, across project teams and through the use of governance documentation, knowledge transfer, and automated reporting and processes with savings in excess of $1M yearly
- Directed interdepartmental discussions on architectural governance and oversight for HBC’s expansion into the Microsoft Azure Cloud
- Oversaw the planning, documenting, and implementing of a migration strategy for all Windows workloads from the Data Center to the Microsoft Azure Cloud (800-plus total workloads)
- Spearheaded an initiative to vastly improve existing GoCD tooling for deployments to include Infrastructure as Code, Canary Deployments, and ELK log aggregation
- Built a roadmap for improvements to internal applications with a goal of increasing mean uptime from 97.5% to 99.999%
- Drove the creation of a Disaster Recovery platform for all Scala microservices in the Joyent Public Cloud
- Mentored the operations and engineering teams on all new technology adopted by the organization.
Sr. Systems Engineer (Engineering)
Hudson’s Bay Company
01.2014 - 01.2018
- Led the migration of The Bay from on premises to AWS using the Blue Martini Ecommerce suite and Scala microservices, directly leading to the website’s most successful holiday season on record
- Chaired a team that successfully proto-typed CI/CD for an existing Scala microservice in AWS
- Guided the migration of all Saks Off5th website systems on the Demandware Cloud to the Joyent Private Cloud
- Responsible for building and maintaining Consul configuration management containers
- Configured Nagios/NewRelic alerting for all Production applications deployed to the Joyent Private Cloud
- Constructed GoCD pipelines for all QA, Preview, and Production deployments to the Joyent Private Cloud
- Implemented the Joyent Private Cloud platform to house the next generation of Scala microservice containers for Saks, Off5th, Lord & Taylor and The Bay websites
- Engineered continuous delivery pipelines for all Development Scala microservice containers using GoCD
- Spearheaded the adoption of Docker containers throughout the organization.
Sr. Systems Engineer (Operations)
Hudson’s Bay Company/Saks Fifth Avenue
01.2013 - 01.2014
- Responsible for day to day support of Production/QA/Staging/Dev environments and all mission critical applications
- Installed/Configured and Maintained Blue Martini Ecommerce suite
- Integrated Scala microservices within existing application framework
- Implemented robust ETL solution for MongoDB
- Managed/Maintained Github repositories for the organization
- Installed/Configured and Maintained Puppet configuration management server
- Responsible for developing and maintaining GoCD continuous integration and deployment across all platforms
- Maintained Demandware Cloud E-commerce platform
- Configured and Maintained Akamai Luna Control Center
- Participated in monthly 24/7 on call rotation schedule to support all website related issues
- Configured and Maintained Automic (UC4) Job scheduler for business critical automated processes.
Systems Application Manager, Tier 2
Integratouch LLC. /SiriusXM
01.2010 - 01.2013
- Provide Tier 2 support for SMS/Portal/IIS/Axis2/Weblogic and Jboss web servers for SDLC Environments
- Responsible for Release Management for Production/QA/Test/Dev Portal application servers
- Resource for ITQ ticket development for SiriusXM
- Improved system performance by working with the development team to analyze, identify, and resolve issues in a timely manner
- Managed CVS build repository for SiriusXM
- Installed/maintained Nginx Web Servers, Weblogic/Jboss Application Servers, and Vertex tax software
- Managed and tested Disaster Recovery Scenarios for SiriusXM
- Unix Administration for App and Web Tiers running Redhat Enterprise Linux Server and Solaris 9
- Installed/Configured and Maintained Production/QA/Test/Dev applications
- Created and maintained Automated Tidal Job scheduler for use in SDLC Deployments and reporting systems
- Lead role in Project-oriented tasks for Release Management
- Responsible for weekly status reports for business management
- Assumed increased technical leadership role among team
- Responsible for coordinating Deployment Action Plans amongst multiple teams
- Participant in weekly 24/7 on call rotation schedule for SiriusXM & Tier1 Oracle database support resource
- Tier 2 support escalation for Production BRM environments, Jboss/Tomcat/Weblogic/Nginx and Axis2 Web Servers
- Automate administrative tasks through bash scripting.
Data Center Administrator
Liberty Travel/Flight Centre USA
01.2007 - 01.2010
- Provided tier 1 support for all production applications and systems including overnight support
- Responsible for disaster recovery operations including backups, restores, & offsite rotation
- Integral part of installation of large-scale data center servers, network and telecom devices
- Created technical documentation for data center Runbooks
- Managed Microsoft SharePoint document library.
Application Support Analyst
ECI Conference Call Services/ West Corporation
01.2002 - 01.2007
- Provided tier 2 support to internal and external customers including Helpdesk
- Provided 24/7 server support including configuration/maintenance of Redhat Linux web server environment
- Supported 300+ internal clients and 50 remote clients
- Implemented and supported multiple virus protection systems, including Norton antivirus, McAfee EPO, and Computer Associates Etrust
- Responsible for daily/weekly updates of DAT files and upgrades
- Installed and Maintained Symantec Ghost Server
- Configured Exchange 5.5 mail platform in multiple sites including OWA for internal clients to access exchange mailboxes via the web
- Configured and supported enterprise battery power solution leveraging Lieberts, NFinity and N-Power units
- These units powered PDU’s for redundant ATS's
- Maintained Solomon 4.0 and 6.0 SQL Databases, including user creation, database queries, and maintenance/backup plans through enterprise manager
- Planned and Implemented Upgrade from Solomon 4.0 and SQL 7.0 to Solomon 6.0 and SQL 2000
- Completed training for Dell Enterprise Storage Networks, responsible for the upkeep of CX600 and CX400, brocade fiber switches, QLogic fiber channel adapters, SP's, HB's, Power Vault 110 SDLT 320, Extensive use of Navisphere, SANSurfer, and Power Path
- Created documentation of all newly installed infrastructure applications to train Tier 1 and Tier 2 support staff.
Sales Logix Administrator
ECI Conference Call Services
01.2001 - 01.2002
- Maintained sales prospects Database for all Sales Representatives
- Duties included setup, configuration, and training of Sales Logix for all users
- Created and implemented weekly database maintenance plan
- Responsible for adding, removing, and assigning rights to new users.
Education
The Chubb Institute
Parsippany, NJ2001
The College of New Jersey
Trenton, NJ1999
Skills
- AWS skillset: EC2, ECS, ALB, EBS, S3, VPC, IAM, RDS, Lambda, CloudWatch, CloudTrail, Cloud Formation, Budgets, Rightsizing
- CloudHealth
- Apache
- Nginx
- F5 Big IP
- Akamai Luna Control Center
- Akamai mPulse
- Linux system administration
- Bash
- Docker
- Terraform
- GoCD
- Concourse CI
- Puppet
- Consul
- Scala
- NodeJS
- Nagios
- NewRelic
- Splunk
- Kibana
- PagerDuty
- Confluence
- Oracle
- Mongo
- Subversion
- Github
- Jira
- Cherwell
- VersionOne
- SalesForce Commerce Cloud
- Blue Martini Ecommerce Suite
- Oracle Weblogic Application Servers
- JBoss Application Servers/HornetQ
- Automic (UC4)
Timeline
Director Cloud & Website Operations
Saks Off5th
01.2020 - 01.2024
Lead Infrastructure Engineer
Hudson’s Bay Company
01.2018 - 01.2020
Sr. Systems Engineer (Engineering)
Hudson’s Bay Company
01.2014 - 01.2018
Sr. Systems Engineer (Operations)
Hudson’s Bay Company/Saks Fifth Avenue
01.2013 - 01.2014
Systems Application Manager, Tier 2
Integratouch LLC. /SiriusXM
01.2010 - 01.2013
Data Center Administrator
Liberty Travel/Flight Centre USA
01.2007 - 01.2010
Application Support Analyst
ECI Conference Call Services/ West Corporation
01.2002 - 01.2007
Sales Logix Administrator
ECI Conference Call Services
01.2001 - 01.2002
The Chubb Institute
The College of New Jersey
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